Phone Patient Service Representative

2 weeks ago

South Bend, United States The South Bend Clinic Full time
Overview

Department: Central Scheduling

Location: Eddy Street Campus; 211 N Eddy Street, South Bend, IN 46617

Hours: Full Time; Hours: Monday-Friday 8:00 am - 5:00 pm

Good enough isn't for us. The South Bend Clinic's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.

The South Bend Clinic works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark

Holistic benefits designed to help our team members flourish in all aspects of their lives, including:
  • Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
  • $5,250 Tuition Reimbursement per year.
  • 40 hours paid volunteer time off.
  • A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact
  • 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.
  • 401(k) Match
  • Profit-sharing program
Responsibilities

The Journeys and Adventures that Await
  • Greets and welcomes patients/guests on the phone in a professional, respectful, confidential manner.
  • Utilizes computer system accurately/efficiently for patient registration, appointment scheduling, and registration.
  • Utilizes all functions of phone system in directing calls to appropriate staff or service areas, ensuring minimal transfers.
  • Documentation is thorough, objective, concise, and follows appropriate legal guidelines.
  • Communicates effectively with patients, staff, physicians, and other service areas, with professionalism and appropriate follow through, utilizing telephone, computer, and fax.
  • Accurately and discreetly schedules, reschedules, cancels, and/or confirms patient appointments with provider per department protocols.
  • Observes department conditions and activities taking appropriate action to deliver a positive patient experience.
  • Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
  • Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards. Performs other duties as assigned when appropriate.
  • Adheres to HIPAA guidelines set forth in Clinic policies and procedures.
Qualifications

The Journeys and Adventures that Await
  • Greets and welcomes patients/guests on the phone in a professional, respectful, confidential manner.
  • Utilizes computer system accurately/efficiently for patient registration, appointment scheduling, and registration.
  • Utilizes all functions of phone system in directing calls to appropriate staff or service areas, ensuring minimal transfers.
  • Documentation is thorough, objective, concise, and follows appropriate legal guidelines.
  • Communicates effectively with patients, staff, physicians, and other service areas, with professionalism and appropriate follow through, utilizing telephone, computer, and fax.
  • Accurately and discreetly schedules, reschedules, cancels, and/or confirms patient appointments with provider per department protocols.
  • Observes department conditions and activities taking appropriate action to deliver a positive patient experience.
  • Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
  • Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards. Performs other duties as assigned when appropriate.
  • Adheres to HIPAA guidelines set forth in Clinic policies and procedures.

  • Phone Patient Service Representative

    2 weeks ago

    South Bend, Indiana, United States The South Bend Clinic Full time

    Overview: Department: Central Scheduling   Location: Eddy Street Campus; 211 N Eddy Street, South Bend, IN 46617   Hours: Full Time; Hours: Monday-Friday 8:00 am - 5:00 pm   Good enough isn’t for us. The South Bend Clinic's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and...

  • Phone Patient Service Representative

    2 weeks ago

    South Bend, Indiana, United States The South Bend Clinic Full time

    Overview: Department: Central Scheduling    Location: Eddy Street Campus; 211 N. Eddy Street, South Bend, IN 46617   Hours: Full Time; Hours: Monday-Friday 8:00 am - 5:00 pm   Good enough isn’t for us. The South Bend Clinic's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and...

  • Phone Patient Service Representative Float

    4 weeks ago

    South Bend, Indiana, United States The South Bend Clinic Full time

    Overview: Department: Central Scheduling    Location: Eddy Street Campus; 211 N Eddy Street, South Bend, IN 46617   Hours: Full Time; Hours: Monday-Friday 8:00 am-5:00 pm   Good enough isn’t for us. The South Bend Clinic's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and...

  • Phone Patient Service Rep

    2 weeks ago

    South Bend, United States The South Bend Clinic Part time

    Overview Department: Central Scheduling Location: Eddy Street Campus; 211 N. Eddy Street, South Bend, IN 46617 Hours: Full Time; Hours: Monday-Friday 8:00 am - 5:00 pm Good enough isn’t for us. The South Bend Clinic's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and...

  • Patient Service Representative

    4 weeks ago

    South Bend, United States HealthLinc Full time

    **Patient Service Representative** **Department:** Administration **Location:** South Bend, IN Benefit Highlights: * Low Health Insurance Premiums! * Retirement Plan with a company match! * Life Insurance * Generous (Paid Time Off) PTO and Holiday Pay! For more, see our website: As a Patient Service Representative, you will be checking patients in and out...

  • Patient Services Representative

    2 weeks ago

    South Bend, United States ADVENT Full time

    Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that.ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and to embark on a journey where...

  • Patient Services Representative

    4 weeks ago

    South Bend, United States ADVENT Full time

    Job DescriptionJob DescriptionDescription:Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that.ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to...

  • Patient Services Representative

    2 weeks ago

    Bend, United States Mosaik Medical Full time

    Mosaic Community Health prides itself on being an innovative health system that pioneers unique and creative ways to provide and improve patient access to health care. Since our founding in 2002 we have proudly served insured and uninsured patients regardless of age, ethnicity, or income. We focus on a holistic approach to patient care by incorporating...

  • Patient Services Representative

    4 days ago

    Bend, United States Mosaik Medical Full time

    Mosaic Community Health prides itself on being an innovative health system that pioneers unique and creative ways to provide and improve patient access to health care. Since our founding in 2002 we have proudly served insured and uninsured patients regardless of age, ethnicity, or income. We focus on a holistic approach to patient care by incorporating...

  • Patient Services Representative

    3 weeks ago

    Bend, United States Mosaik Medical Full time

    Mosaic Community Health prides itself on being an innovative health system that pioneers unique and creative ways to provide and improve patient access to health care. Since our founding in 2002 we have proudly served insured and uninsured patients regardless of age, ethnicity, or income. We focus on a holistic approach to patient care by incorporating...

  • Patient Service Representative

    2 weeks ago

    South Bend, United States Beacon Health System Full time

    Reports to the Manager or Director. Is responsible for the coordination of services for patients at the assigned clinic or site, which includes registration, admitting and discharging patients, scheduling of all new and existing patients, coordinating patients with providers' schedules, contacting payors for authorization/documentation/pre-certification,...

  • Patient Service Representative

    4 days ago

    South Bend, United States Beacon Health System Full time

    Reports to the Manager or Director. Is responsible for the coordination of services for patients at the assigned clinic or site, which includes registration, admitting and discharging patients, scheduling of all new and existing patients, coordinating patients with providers' schedules, contacting payors for authorization/documentation/pre-certification,...

  • Patient Services Representative

    4 days ago

    South Bend, IN, United States ADVENT Full time

    Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that. ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and to embark on a journey where...

  • Patient Service Representative Float

    4 days ago

    South Bend, Indiana, United States The South Bend Clinic Full time

    Overview: Department: Central Scheduling   Location: *Float Role   Hours: Full Time; Hours: Monday-Friday 8:00 am - 5:00 pm   Good enough isn’t for us. The South Bend Clinic's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work. The South Bend...

  • PATIENT SERVICES REPRESENTATIVE

    1 week ago

    South Bend, IN 46635, USA, United States ADVENT Full time

    Job Type Full-timeDescriptionEnvision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that.ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and to...

  • Patient Services Representative

    4 days ago

    South Bend, IN, United States ADVENT Full time

    We’re not what you typically find in healthcare. We know we’re not for everyone and don’t claim to be perfect but our commitment to improvement is unwavering. How you will make an impact as a Patient Services Representative: The Patient Services Representative is the face of ADVENT and interacts with patients at various stages of their treatment...

  • Patient Services Representative

    4 days ago

    South Burlington, United States Community Health Centers Full time

    Community Health Centers is hiring full time Patient Services Representatives to join the team at CHC - Riverside, and CHC - South End in Burlington, VT. We are also seeking part time (20 hr/week) and per diem Patient Services Representative to join the team at CHC - Riverside. The Patient Services Representative is the face of the Community Health Centers!...

  • Patient Services Representative

    2 weeks ago

    South Burlington, United States Community Health Centers Full time

    Community Health Centers is hiring full time Patient Services Representatives to join the team at CHC - Riverside, and CHC - South End in Burlington, VT. We are also seeking part time (20 hr/week) and per diem Patient Services Representative to join the team at CHC - Riverside.The Patient Services Representative is the face of the Community Health Centers!...

  • Guest Services Representative

    5 days ago

    South Bend, United States Nothing Bundt Cakes Full time

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests,...

  • PATIENT SERVICE REPRESENTATIVE

    1 week ago

    South Bend, IN 46601, USA, United States South Bend Clinic Full time

    OverviewDepartment: Central SchedulingLocation: Eddy Street Campus; 211 N. Eddy Street, South Bend, IN 46617Hours: Full Time; Hours: Monday-Friday 8:00 am - 5:00 pmGood enough isn't for us. The South Bend Clinic's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our...