Patient Services Representative

2 weeks ago

South Bend, United States ADVENT Full time
Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that.

ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and to embark on a journey where passion meets purpose. We’re not what you typically find in healthcare. We’re proud to be a team that does things differently, with a focus on finding solutions for our patients. We know we’re not for everyone and don’t claim to be perfect but our commitment to improvement is unwavering. We have the tenacity, creativity, and drive to find a better way – together - and always keep our patients at the forefront.

Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success.

How you will make an impact as a Patient Services Representative:

The Patient Services Representative is the face of ADVENT and interacts with patients at various stages of their treatment journey
Greet patients and accurately checks patients into EHR using established patient registration check-in protocols
Order Sleep Study device utilizing system
Upload sleep study reports into system
Review of future clinic schedule to ensure insurance and necessary patient documentation is within the patient chart
Schedule patient appointments
Answer call center calls to provide overflow coverage as necessary
Owns opening of clinic and closing of clinic per established guidelines
Responsible for ensuring documentation is appropriately completed, patient payment is received per insurance and works with clinic team members to maintain daily schedule
Order medical supplies and pharmaceuticals as needed, per established protocol
Crosstrain as a Care Coordinator or Medical Assistant (dependent on clinic needs)

What we’re looking for in a Patient Services Representative:

Prior medical experience preferred
Proven ability to independently apply best practices in time management
Proven ability to multitask in a fast paced environment
Prior experience and/or desire to work in a role held accountable to quality performance metrics
Strong customer service focus
Solid technology skills including Outlook, Word, Excel, Electronic Health Records
Great attention-to-detail and accuracy in work
Solution oriented problem solver
Strong work ethic, commitment to teamwork, positive attitude/willingness to get the job done

Why you should choose ADVENT:

Culture that embraces excellence and ethics, we are solutions minded, and encourage you to ask questions
16+ days of PTO (prorated your first year based on start date) & holiday pay
Medical, dental, and vision insurance with generous employer paid HRA account
401k contribution
Convenient Monday – Friday schedule, hours between 8am-5:30pm – enjoy weekends and evenings for yourself

ADVENT Careers Website

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