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Automotive Customer Relations
3 months ago
**Sheehy Auto Stores** is looking for a motivated and enthusiastic professional to join our team as the Customer **Service Representative**. In this position, you will be the initial contact for our arriving service customers. The Service Lane Assistant is tasked with making sure our customers feel welcome when they arrive to the dealership as well as assisting the customers within the service department.
**Responsibilities**
* Greet customers and direct to appropriate dealership representative and/or to the waiting area
* Communicate with appropriate dealership staff about customers arrival and needs
* Work hand and hand with service department to keep scheduled appointments on track
* Answer in-bound service calls assisting customers with scheduling and ordering parts
* Conduct follow-up courtesy calls to service customers and log comments into CRM (eLeads)
* Update or enter new customer information into CRM as appropriate
* Other duties as assigned
**Requirements**
* Previous dealership experience is a plus
* Strong verbal and written communication abilities
* Excellent listening skills with a keen attention to detail
* Positive and friendly demeanor and enjoy interacting with customers
* Must be able to work in a fast paced environment
* Ability to pass pre-employment background screening, Motor Vehicle Records check, and drug test
* Must have a valid drivers license
**Benefits**
* Health, Vision and Dental Insurance
* Paid Training
* Career Advancement
* 401(K) with profit sharing
We believe in investing in our employees from the very beginning. We focus on making our employees the best they can be through continuous training, advancement opportunities and top-notch compensation and benefits all while promoting a culture that supports our Core Values: **S**incerity, **H**ard work, **E**mployee teamwork, **E**nthusiasm, **H**ospitality and being **Y**our best. Its simple really we share the same commitment to our employees as we do our customers after all, a great customer experience is only possible with great employees
Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws. Sheehy Auto Stores is an Equal Employment Opportunity Employer.
**Apply for Automotive Customer Relations - Service**
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