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Supervisor Warehouse Operations

2 months ago

Amherst, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum is seeking a driven leader to fill the role of warehouse operations supervisor at a 300K sq. ft. distribution center located in Etna, OH. This role will work with internal and external customers to enable operations processes within the distribution center to ensure timely completion of all warehouse tasks.

This position provides support to our specialty distribution center by aligning people and process to optimize the value of the supply chain. This role will be responsible for utilizing, maintaining, and recommending improvements within the warehouse management system (SAP EWM). As a people leader, this role will be essential at driving the overall culture of safety, quality, and process improvement within a team of warehouse team members.

As a new Optum business, we are building on our strengths but also challenging the status quo. We are creating a business that is designed to specifically serve the unique needs of patient populations using Specialty Pharmacies and supports the opportunity for expansion into additional therapies, which require enhanced services and new capabilities over traditional specialty distributors.

Schedule: This is a Full-Time position; will be working Monday - Friday, 7AM start - until finish (must be flexible to work overtime as necessary to support business needs, to include on-call weekends)

Location: 8940 Global Way SW Etna, OH 43062

Primary Responsibilities:

  • SHIFT: Monday - Friday; 7AM start - until finish (must be flexible to work overtime as necessary to support business needs, to include on-call weekends)
  • Operations is responsible for fulfillment of materials and products, transportation, inventory management as well as demand, supply, and manufacturing planning
  • With responsibility for a shift, the Supervisor continually monitors efficiency and quality metrics, assigns work, and provides coaching to supervised staff, and addresses a variety of operational issues
  • Supervising the daily work assignments and performance of Team Leads and Associates
  • Tracking efficiency and productivity metrics to determine which tasks are behind- and ahead-of-schedule, and providing firsthand guidance to Associates to ensure tasks are completed correctly and safely
  • Tracking employee attendance and ensures necessary employee headcount to achieve objectives
  • Regularly reporting on team performance to leadership
  • Promptly and thoroughly document issues and communicate the root cause and resolution to internal stakeholders, as necessary
  • Proactively identifying opportunities to improve operations and mitigate risks within supervised team and broader warehouse operations
  • Conducting performance evaluations and provide one-on-one feedback to encourage associates' development, including creating performance improvement plans for staff and administers discipline when necessary
  • Participating in the interviewing and selection of new Associates and provide trainings during employee onboarding
  • Provides input into succession planning process for own work area
  • Aligns individual goals for self and others with work area/functional goals
  • Works within budgetary/ financial objectives set by manager, applying knowledge of profit drivers to work processes within own area
  • Leverages customer knowledge to develop alternative solutions and shares key learnings with others
  • Resolves day-to-day or routine problems using defined processes
  • Excellent time management and organization skills
  • Ability to work as a team and proactively assist team members, as necessary
  • Ability to work effectively in a business environment characterized by complexity, ambiguity, and rapid change
  • Ability to establish clear priorities quickly and work effectively under pressure, oversee multiple projects and meet deadlines
  • Positive attitude, collaborative people skills and leadership skills, ability to build a cohesive, focused, and motivated team
  • Ability to communicate effectively both in writing and verbally
  • Strong interpersonal skills
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • 1+ years of leadership experience
  • 1+ years of experience with Foreign Trade Zone application
  • 1+ years of application experience using Supply Chain Management through ERP, TMS, and WMS systems
  • Ability to work overtime and cover additional shifts as needed (including Night/Weekend coverage)
  • Ability to work a shift of Monday - Friday; 7AM start - until finish (must be flexible to work overtime as necessary to support business needs, to include on-call weekends)
Preferred Qualifications:
  • Bachelor's Degree in related field or equivalent work experience with broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations
  • Experience operating material handling equipment
  • SAP warehouse management experience with EWM
  • 3+ years of experience working with supply chain operations, transportation management systems or associated technologies
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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