IT Technical Customer Success Manager

1 month ago


Little Ferry, United States Talentify.io Full time

Employer Industry: IT Managed Services Why Consider This Job Opportunity Competitive salary up to [highest pay] Opportunity for career advancement and growth within the organization Work remotely with occasional client meetings in Boston Comprehensive benefits package including medical, dental, and vision plans Bonus potential based on individual and company performance Full reimbursement for approved professional certification and career enriching opportunities What To Expect (Job Responsibilities) Serve as the primary point of contact for assigned clients, ensuring client satisfaction and success Understand clients' business objectives and technical requirements Provide expert guidance and best practices to help clients maximize the value of our services Collaborate with cross-functional teams for onboarding, implementation, and ongoing support Monitor client usage and adoption, identifying areas for improvement and making recommendations What Is Required (Qualifications) 2-5 years of experience in a customer success or account management role within the IT industry or a Managed Service Provider Strong technical background with knowledge of IT infrastructure, networks, and systems Exceptional communication and interpersonal skills Proven track record of managing client relationships and delivering exceptional customer service Strong problem-solving and analytical skills How To Stand Out (Preferred Qualifications) Bachelor's degree in a relevant field Experience in the IT industry or Managed Service Provider #ITManagedServices #CustomerSuccess #CareerOpportunity #CompetitivePay #RemoteWork At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS. #J-18808-Ljbffr



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