Convention Services Manager

3 weeks ago


Miami, United States AKA Hotels+Hotel Residences Full time

Hotel AKA Brickell is seeking a talented Conference Services Manager.

Responsibilities:

Primary contact for meeting and/or event planner after signing of group contract and stay connected until group departs - to include monitoring room block and cut-offs dates, menu entry, partnering with Department heads, BEO execution, oversight of VIPs.

  • Partner with Food and Beverage, Accounting, and Front Office Operations daily to communicate updates to billing procedures, menus, meeting space set-up, and VIPs
  • Audit group contract and Delphi contacts and bookings, to ensure accuracy of dates, VIP requests and blocked meeting space
  • Process Banquet Event Orders in a timely manner for the clients, happily accommodating any changes that are within scope and communicating with team
  • Assists Director of Sales and Director of Food and Beverage with menu recommendations and updates as needed
  • Available to meet with clients for pre-convention meetings as required, and host the meeting to include Department heads, upon client request
  • Distributes Banquet Event Orders and group resumes to appropriate hotel departments to facilitate efficient purchasing, planning, and employee scheduling
  • Prepares and sends thank you letters to clients, ensuring repeat booking
  • Promote all offerings and cities in AKA Hotels + Hotel Residences portfolio
  • Assist with promoted and booking the PDR for Adrift Mare
  • Perform other duties as required

Desired Requirements:

  • College degree
  • Reading, writing, and oral proficiency in the English language
  • Minimum of two years prior experience in a role of similar responsibilities or hotel operations
  • Experience in Hotel PMS systems and Delphi CRM preferred
  • Ability to be flexible with work schedule on request
  • Above average writing and Microsoft skills

by Jobble



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