Conference Services Manager

3 weeks ago

Miami, United States Crescent Services Full time

For seekers of the timeless and worldly, the provocatively spirited, the cultured, and the hidden gem traveler, Mayfair House Hotel & Garden offers an iconic experience set against a sexy & seductive backdrop, designed to evoke a cultured escape through guest programing and effortless service. Mayfair House Hotel & Garden is a place where everything is refreshingly current yet timeless. It is rooted in its artist narrative and anchored by its signature eccentric design. Join this industry changing and forward-thinking team as the Conference Services Manager to create high touch, unpretentious, personable, accommodating, effortless and discreet service, ultimate with the highest level of diligence in making the Mayfair House service come to life.

This role will have a high knowledge of Hotel Food and Beverage Operations, effective management, leadership, organizational and communication skills, actively prospects and solicits new contracts and business opportunities for meetings while consistently participating in the re-booking of repeat business by having a track record of long-term client relationships, team player attitude and guest relations skills.

Responsibilities:

  • Prepare resumes for groups ten days prior to group arrival and review all details in weekly Staff Meeting.
  • Adhere to the Catering and Conference Services Department's standard operating procedures.
  • Help establish and maintain hotel's marketplace position within social and corporate communities.
  • Follow the specific standard operation procedures for all staff in order to promptly and thoroughly handle all steps in the event planning process adhering to the standards of hotel protocol.
  • Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.
  • Proactively achieve consistently high scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client's expectations have been met.
  • Generate high revenue yielding business for all contracted rooms, function space, and catered events.
  • Conduct pre- and post-conference meetings when it is agreeable with the client.
  • Ensure all current and future client accounts are serviced in accordance with the hotel's standards.
  • Communicate with banquet managers for all related banquet functions, and communicate client requests to relevant departments.
  • Ensure banquet event orders are accurate and provide all relevant information to departments concerned 15 days prior to event start time.
  • Adhere to selling policies as set forth by the VP of Sales and Marketing.
  • Remain available to the hotel managers while on property.
  • Be aware of departmental revenue and up sell at every possible opportunity.
  • Participate in all regular and operational meetings as required.
Coordinate all aspects of convention services as assigned to include but not limited to: file turnover from group seller, to food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, cut-off dates, group pick up meetings, amenities, function room set up, group transportation, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signatures, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, key requirements, expected food and beverage outlet usage, handling of group minimums, providing group meal estimates, follow up of attrition, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, dcor (to include floral) requirements, etc.

Job Requirements:
  • Flexible work hours to include weekend and holidays in order to meet the demands of a 24-hour operation
  • Excellent communication skills in all aspects: verbal, written and non-verbal
  • College Degree preferred
  • Must have a minimum of 3-5 year's experience in catering sales, or conference services, preferably in a convention Resort/Hotel
  • Appropriate, professional appearance and presentation
  • Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems
Qualifications:
  • Computer skills required: Microsoft Office - Word, Excel, Powerpoint, Outlook, Delphi.fdc, Opera
  • Thorough knowledge of Hotel Food & Beverage operations. General knowledge of all hotel departments.
  • Refined verbal and written communication skills
  • Effective management, leadership, and organizational skills
  • Excels in a fast-paced work environment
  • Able to work a flexible schedule including weekends and holidays
  • An understanding of monthly forecasting process
  • Participate in the re-booking of repeat business by having a track record of long-term client relationships
  • Conducts planning meetings, site inspections, Pre-Convention meetings
  • Ability to generate creative and innovative menus
  • Work closely with banquet department on event execution; ability to quickly evaluate alternatives and decide on a plan of action
  • Detailed execution of all banquet event orders and group resumes
  • Sets a positive example for guest relations
  • Responds to and handles guest problems and complaints


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Conference Services Manager

    4 weeks ago

    Miami, United States Mayfair House Hotel & Garden Full time

    DescriptionFor seekers of the timeless and worldly, the provocatively spirited, the cultured, and the hidden gem traveler, Mayfair House Hotel & Garden offers an iconic experience set against a sexy & seductive backdrop, designed to evoke a cultured escape through guest programing and effortless service. Mayfair House Hotel & Garden is a place where...

  • Conference Services Manager

    3 weeks ago

    Miami, Florida, United States Mayfair House Hotel & Garden Full time

    For seekers of the timeless and worldly, the provocatively spirited, the cultured, and the hidden gem traveler, Mayfair House Hotel & Garden offers an iconic experience set against a sexy & seductive backdrop, designed to evoke a cultured escape through guest programing and effortless service. Mayfair House Hotel & Garden is a place where everything is...

  • Conference Services Manager

    2 days ago

    Miami, United States Mayfair House Hotel & Garden Full time

    DescriptionFor seekers of a the timeless and worldly, the provocatively spirited, the cultured, and the hidden gem traveler, Mayfair House Hotel & Garden, A MICHELIN Key Hotel, offers an iconic experience set against a sexy & seductive backdrop, designed to evoke a cultured escape through guest programing and effortless service. Mayfair House Hotel & Garden...

  • Conference Services Manager

    1 day ago

    Miami, Florida, United States Mayfair House Hotel & Garden Full time

    For seekers of a the timeless and worldly, the provocatively spirited, the cultured, and the hidden gem traveler, Mayfair House Hotel & Garden, A MICHELIN Key Hotel, offers an iconic experience set against a sexy & seductive backdrop, designed to evoke a cultured escape through guest programing and effortless service. Mayfair House Hotel & Garden is a place...

  • Conference Services Manager

    5 days ago

    Miami, United States The Kimpton Hotel & Restaurant Group, LLC Full time

    Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new Manager, Operations, Hospitality, Hotel, Service, Business Services, Revenue

  • Guest Services Specialist

    5 days ago

    Miami, United States Holland & Knight Full time

    We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. Description: Provide professional and responsive guest services for our conference facilities department. Key Responsibilities Include: * Act as back-up receptionist (answer and direct calls to appropriate persons; greet guests...

  • Guest Services Specialist

    1 week ago

    Miami, United States Holland & Knight Full time

    We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. Description: Provide professional and responsive guest services for our conference facilities department. Key Responsibilities Include: Act as back-up receptionist (answer and direct calls to appropriate persons; greet guests and...

  • Guest Services Specialist

    1 week ago

    Miami, United States Holland & Knight LLP Full time

    We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. Description: Provide professional and responsive guest services for our conference facilities department.  Key Responsibilities Include: Act as back-up receptionist (answer and direct calls to appropriate persons; greet guests...

  • Guest Services Specialist

    2 weeks ago

    Miami, United States Holland & Knight Full time

    We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.Description:Provide professional and responsive guest services for our conference facilities department. Key Responsibilities Include:Act as back-up receptionist (answer and direct calls to appropriate persons; greet guests and...

  • Office Manager

    4 weeks ago

    Miami, United States Leeds Professional Resources Full time

    Exciting opportunity to join a strong financial services firm headquartered here in Miami. This role will support multiple C level executives and oversee office management. Responsibilities:Provide administrative support to the C-Suite in a variety of capacities, including telephone coverage, photocopying, mail handling, monitoring/responding to email, file...

  • Office Manager

    3 weeks ago

    Miami, United States Leeds Professional Resources Full time

    Exciting opportunity to join a strong financial services firm headquartered here in Miami. This role will support multiple C level executives and oversee office management. Responsibilities:Provide administrative support to the C-Suite in a variety of capacities, including telephone coverage, photocopying, mail handling, monitoring/responding to email, file...

  • Account Manager

    2 weeks ago

    Miami, United States Admiral Security Services Full time

    Overview: The position requires the general supervision of all Admiral Security Personnel assigned to their building(s). The Account Manager/Site Supervisor is responsible for all contractual aspects of security, scheduling, supplies/equipment, administrative functions, training, evaluations, supervision, payroll, and site safety. **Responsibilities**: -...

  • Flight Hours Services Repair Manager

    5 days ago

    Miami, United States Sparks Personnel Services, Inc. Full time

    Monitor SMS cards until closure Follow-up, monitor, and drive the clearance of abnormal statues relevant to parts Monitor parts that are subject to shelf life limitations and quarantine clearances Monitor Proof of delivery and root cause discrepancie Manager, Flight, Repair, Supply Chain, Staffing, Service, Retail

  • Service Sales

    3 weeks ago

    Miami, United States FS-Curtis Full time

    Job DescriptionJob DescriptionDescriptionResponsible for selling complex scientific and technological products or services to businesses.Key Responsibilities• Prepares and delivers technical presentations explaining products or services to customers and prospective customers.• Confers with customers and engineers to assess equipment needs and to...

  • Service Manager

    5 days ago

    Miami, United States Windsor Property Management Company Full time

    Position at Windsor Communities Service Manager | Windsor Cornerstone - Plantation, FL - At Windsor Communities, its all about people. We are privately owned property management company that owns and manages all its assets. As a Windsor Service Mana Service Manager, Manager, Property Management, Customer Service, Retail

  • Service Manager

    2 weeks ago

    Miami, United States Zoom Drain of Metro Detroit Full time

    Job DescriptionJob DescriptionJob Summary:The Service Manager is a critical leadership role at Zoom Drain, responsible for managing the service team to achieve outstanding customer satisfaction, uphold high levels of workmanship, and meet the company’s sales and operational goals. The role demands strong leadership, a commitment to ongoing training, and a...

  • Service Sales

    3 weeks ago

    Miami, United States FS-Curtis Full time

    DescriptionResponsible for selling complex scientific and technological products or services to businesses.Key Responsibilities• Prepares and delivers technical presentations explaining products or services to customers and prospective customers.• Confers with customers and engineers to assess equipment needs and to determine system requirements.•...

  • 2024-25 Conference Partner Assistantship

    4 weeks ago

    Miami Lakes, United States teamworkonline Full time

     POSITION:                  CONFERENCE PARTNER ASSISTANTSHIPDEPARTMENTS:          Community Outreach & Event OperationsREPORTS TO:              Various (See below) STATUS:                      Temporary Full-Time, Non-Exempt    SUMMARY: This...

  • Legal Receptionist | Front Desk

    3 weeks ago

    Miami, United States SERVICES ON-SITE Full time

    Job DescriptionJob DescriptionWe are looking for a responsible Receptionist to provide administrative support. The ideal candidate will have experience in a legal setting, excellent organizational skills, and the ability to multitask.*This position is to work in a very processional law firm. It is necessary that the person have experience in reception and be...

  • Client Relationship Manager

    3 weeks ago

    Miami, United States The Remas Staffing Company Full time

    **Internship available** This is a great opportunity for a senior college student seeking to gain managerial experience while maintaining flexibility within their schedule. Candidates must reside in the Miami area and have reliable transportation. We are seeking an individual with presentation skills and experience with generating Excel spreadsheets and...