Conference Services Manager
3 weeks ago
This role will have a high knowledge of Hotel Food and Beverage Operations, effective management, leadership, organizational and communication skills, actively prospects and solicits new contracts and business opportunities for meetings while consistently participating in the re-booking of repeat business by having a track record of long-term client relationships, team player attitude and guest relations skills.
Responsibilities:
Prepare resumes for groups ten days prior to group arrival and review all details in weekly Staff Meeting.Adhere to the Catering and Conference Services Department's standard operating procedures.
Help establish and maintain hotel's marketplace position within social and corporate communities.
Follow the specific standard operation procedures for all staff in order to promptly and thoroughly handle all steps in the event planning process adhering to the standards of hotel protocol.
Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.
Proactively achieve consistently high scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client's expectations have been met.
Generate high revenue yielding business for all contracted rooms, function space, and catered events.
Conduct pre- and post-conference meetings when it is agreeable with the client.
Ensure all current and future client accounts are serviced in accordance with the hotel's standards.
Communicate with banquet managers for all related banquet functions, and communicate client requests to relevant departments.
Ensure banquet event orders are accurate and provide all relevant information to departments concerned 15 days prior to event start time.
Adhere to selling policies as set forth by the VP of Sales and Marketing.
Remain available to the hotel managers while on property.
Be aware of departmental revenue and up sell at every possible opportunity.
Participate in all regular and operational meetings as required.
Coordinate all aspects of convention services as assigned to include but not limited to: file turnover from group seller, to food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, cut-off dates, group pick up meetings, amenities, function room set up, group transportation, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signatures, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, key requirements, expected food and beverage outlet usage, handling of group minimums, providing group meal estimates, follow up of attrition, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, décor (to include floral) requirements, etc. Job Requirements:Flexible work hours to include weekend and holidays in order to meet the demands of a 24-hour operation
Excellent communication skills in all aspects: verbal, written and non-verbal
College Degree preferred
Must have a minimum of 3-5 year's experience in catering sales, or conference services, preferably in a convention Resort/Hotel
Appropriate, professional appearance and presentation
Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems
Qualifications:Computer skills required: Microsoft Office – Word, Excel, Powerpoint, Outlook, , Opera
Thorough knowledge of Hotel Food & Beverage operations. General knowledge of all hotel departments.
Refined verbal and written communication skills
Effective management, leadership, and organizational skills
Excels in a fast-paced work environment
Able to work a flexible schedule including weekends and holidays
An understanding of monthly forecasting process
Participate in the re-booking of repeat business by having a track record of long-term client relationships
Conducts planning meetings, site inspections, Pre-Convention meetings
Ability to generate creative and innovative menus
Work closely with banquet department on event execution; ability to quickly evaluate alternatives and decide on a plan of action
Detailed execution of all banquet event orders and group resumes
Sets a positive example for guest relations
Responds to and handles guest problems and complaints
Qualifications Must have 2-3 years of previous experience. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c) Source: Hospitality Online
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