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Director of Catering

4 months ago

Rochester, United States DoubleTree by Hilton Rochester Full time
Job Type Director of Catering

Full-time

DoubleTree Rochester New York is an impressive venue for prestigious corporate events or grand banquets. Our rooms cater to all needs, and our experienced team is ready to help with our clients requests. The DoubleTree Rochester offers 11,000 sq. ft. of indoor meeting space.

What will I be doing?

As Director of Catering and Events with DoubleTree Rochester, you will provide continuous leadership in creating and delivering an exceptional guest experience. You will infuse purpose and intention into every interaction, embracing your authentic self and your passion for creating enriching experiences for our guests. You will be responsible for planning and directing all event coordination and catered food and beverage experiences throughout the hotel. You will collaborate with our event planners to ensure all details of their curated events are tended to and provided for with high-touch service.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

OPERATIONS EXCELLENCE:

  • Ensure the proper use of all function and event spaces
  • Manage supplier and vendor relationships (i.e. audio/visual, wedding planning, and destination management services)
  • Possess subject matter expertise and ensure standards/practices
  • Oversee short, medium, and long-term forecasting and actual cost reporting for events
  • Ensure proper staffing for the needs of the business
  • Integrate current trends in event management and design
  • Participate in customer site inspections and assist with the sales process as necessary
STRATEGY:
  • Implement commercial strategic initiatives and monitor for best-in-class results
  • Drive innovation and creativity within event delivery
  • Partner with all interdepartmental teams to deliver on Hilton's values by creating high-impact event experiences
  • Provide owner relations guidance in key areas of events expertise
LEADERSHIP:
  • Provide overall leadership and direction in all events matters
  • Serve as the hotel's credible Subject Matter Expert on all matters relating to event experience
  • Serve as a highly visible, participatory leader who proactively and consistently engages with their General Manager/Executive Committee, Sales, Catering and Events team members, external guests, and suppliers
  • Participate or represent Hilton in industry social/meeting/events and professional associations
CULTURE:
  • Inspire high-performing multi-cultural, multi-generational teams that build Hilton's Catering and Events talent pipeline
  • Integrate Hilton's Values/Mission/Purpose when implementing Catering & Event initiatives and support Team Member-centric and guest-centric programs
  • Lead with Hilton culture engaging with Team Members through direct and meaningful interactions
TALENT:
  • Motivate and provide a work environment in which team members are productive
  • Ensure all Catering and Event manager roles have career development plans in place that are actively supported by leadership for succession planning
  • Listen and respond to team members needs while having an open-door policy
  • Manage group and interpersonal conflict effectively
What are we looking for?
  • Five (5) years hospitality-related experience at manager level.
  • Minimum of one 1 year of leadership experience in hotel management.
  • Other requirements: Travel percentage: 10%
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Knowledge of the hotel property management systems (Delphi, fdc) Very Important
  • Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.