Director, Solutions Architect

1 month ago

San Francisco, United States Cohere Full time

Who are we? Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers. Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products. Join us on our mission and shape the future Why this role? Cohere is seeking a talented

Director, Solutions Architect

, to join our innovative team. We are in search of a dynamic individual with a proven track record of success in scaling the SA function within a fast-paced startup or established technical company. At Cohere, we are dedicated to offering our customers expert guidance and support as they leverage our cutting-edge AI technology. We believe in staying at the forefront of AI innovation, and we need a leader who can keep pace with our vision and drive us forward. If you have the skills and passion to make a difference, we invite you to join us on this exciting journey. As a leader in this role, you will have the opportunity to manage and mentor a highly skilled group of Solution Architects, each with extensive knowledge and experience in Data and AI technologies. This position offers a unique chance to influence and lead a technical team in the exciting world of AI, while also fostering a collaborative and inclusive environment. Beyond your leadership responsibilities, your day-to-day activities will include creating proof-of-concept demonstrations and building strong relationships with key executives and managers. You will develop a deep understanding of our customers' challenges and work closely with our partners to align Cohere's solutions to their needs. As the trusted technical advisor, you will own the technical relationship with our valued stakeholders. As a Director, Solutions Architect, you will:

Empower and enhance the capabilities of the Solutions Architects team, offering ongoing support and ensuring they are well-equipped to lead technical discussions during customer engagements. Collaborate with colleagues in Account Management and Business Development roles to create thorough pursuit and engagement strategies tailored to fulfill the requirements of customers. Act as executive technical sponsor for Cohere’s strategic customers. Develop mechanisms to analyze market signals to influence Cohere product roadmaps. Investigate and deeply understand the technical requirements of prospects and customers, and scope solutions to any obstacles around deployment, data-related, or workflow. Answer technical questions from customers on Cohere’s technology, features, and solutions, as well as articulate technology and product positioning to both business leaders and technical users. Establish and maintain strong relationships throughout the sales-cycle with our customers' technical and executive staff. Demonstrate Cohere’s value to customers in-person, remotely, and at events and conferences, ensuring that your team also exemplifies Cohere’s culture. Transform our approach to facilitating customer evaluations and proofs of concept. Empower our partners through onboarding, education, and strategy development to enable and accelerate their customer success journey. Collaborate with SAs and the extended Sales team to craft and refine efficient, scalable business processes and comprehensive documentation. You may be a good fit if:

10+ years of experience in a similar customer-facing technical pre/post sales Solutions Architect or Sales Engineer position for a fast scaling organization; combination of startup and seasoned company experience highly preferred. Experience delivering AI, ML, NLP solutions for clients across multiple industries. Experience working with Sales to drive GTM motions; and architecting or deploying cloud-native solutions. A seasoned and strategic leader of leaders; you have 10+ years of management experience where you have managed other managers who are collectively responsible for scaling a highly effective SA organization. You have experience with coaching, performance reviews, career development conversations as well as hiring and evaluating candidates. Fundamental knowledge of theory and practice of Machine Learning, AI, NLP, and Large Language Models (LLMs). Comfortable working with Python and Jupyter Notebooks. Comfortable using version control/Git. If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply If you consider yourself a thoughtful worker, a lifelong learner, and a kind and playful team member, Cohere is the place for you. We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants of all kinds and are committed to providing an equal opportunity process. Cohere provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Our Perks: An open and inclusive culture and work environment ‍ Work closely with a team on the cutting edge of AI research Weekly lunch stipend, in-office lunches & snacks Full health and dental benefits, including a separate budget to take care of your mental health 100% Parental Leave top-up for 6 months for employees based in Canada, the US, and the UK Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement Remote-flexible, offices in Toronto, New York, San Francisco and London and co-working stipend ️ 6 weeks of vacation Note: This post is co-authored by both Cohere humans and Cohere technology.

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