Customer Solutions Specialist II

1 month ago

Madison, United States Alliant Energy Full time

**Bring YOUR energy to Alliant Energy**

At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.

**Job Summary**

Are you ready to make a difference in the utility industry? Join our dynamic team at Alliant Energy as a Customer Solutions Specialist II, where you'll play a pivotal role in shaping the future of energy

In this role you'll play a pivotal role in shaping the future of our products and services, from energy efficiency and renewables to innovative non-energy solutions. You'll be the subject matter expert, driving the development and support of cutting-edge offerings that empower our customers. By analyzing market trends and customer data, you'll ensure our programs are not only effectively delivered but also continuously optimized for success. Join us in revolutionizing the way our customers experience energy

+ This is a hybrid-remote position reporting to the **Cedar Rapids, IA** or **Madison, WI** office.

**What you will do**

+ Strives to understand customer needs and values for use in development of new products and maintenance and potentially termination of existing products.

+ Assists in developing and delivering products and services training.

+ Coordinates the management and integration of products and services within the market segment they support.

+ Identifies work plans for implementation, including promotional and distribution strategies, program materials, training, program evaluation, and tracking of results.

+ Recommends changes and process improvements to accomplish plan objectives.

+ Provides the needed informational support and ensures products are in place to ensure business unit goals, corporate goals, and customer needs are met.

+ Maintains a high level of knowledge and understanding of supported programs, products, and system tools.

+ Advises and interprets codes, rules, and policies for correct application to sales and marketing initiatives

+ Maintains solid working relationships with staff support functions in other departments, including sales, pricing, customer service, research, finance, communications, regulatory, and legal.

+ Utilizes vendor and industry relationships to enhance relationships and customer strategies.

+ Engages in other duties as needed that support Alliant Energys Values.

**Education Requirements**

+ Bachelor's Degree Emphasis in business administration, computer science, economics, finance, marketing or related area Preferred

**Required Experience**

+ 5 years technical and/or professional experience in business development or marketing and sales of service related products and/or programs.

**Preferred Experience**

+ Experience in business development.

+ Experience with utility product offerings.

**Other Requirements**

+ Must possess a valid drivers license.

**Knowledge, Skills, and Abilities**

+ Demonstrated effective interpersonal, verbal, and written communication skills.

+ Demonstrated effective decision making skills.

+ Solid knowledge of effective sales and marketing techniques including the development of sales and marketing plans preferred.

+ Proven ability to work with consultants, contractors, vendors, and management to deliver services in a timely and professional manner preferred.

+ Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, and project management).

+ Ability to work effectively in a diverse work environment.

**Key Skills**

+ Contract Management Cost Management Issue Management Project and Program Management Project Controls Resource Optimization Project Risk Management Schedule Management Stakeholder Management Vendor Management

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

**It's not just what we do; it's how we do it.**

Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold

Alliant Energy is committed to providing an inclusive work environment for all and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by law.

All candidates selected for employment with Alliant Energy will be required to successfully complete a drug screen and background check.

Disclaimer:

The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Alliant Energy and subsidiaries is an equal opportunity employer that values diversity in the workplace. Applicants in need of a reasonable accommodation for any part of the hiring process, please email talent@alliantenergy.com.

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