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Customer Solutions Specialist II

2 months ago

Madison, United States Alliant Energy Corporation Full time
Job Summary

Are you ready to make a difference in the utility industry? Join our dynamic team at Alliant Energy as a Customer Solutions Specialist II, where you'll play a pivotal role in shaping the future of energy

In this role you'll play a pivotal role in shaping the future of our products and services, from energy efficiency and renewables to innovative non-energy solutions. You'll be the subject matter expert, driving the development and support of cutting-edge offerings that empower our customers. By analyzing market trends and customer data, you'll ensure our programs are not only effectively delivered but also continuously optimized for success. Join us in revolutionizing the way our customers experience energy

  • This is a hybrid-remote position reporting to the Cedar Rapids, IA or Madison, WI office.

What you will do

  • Strives to understand customer needs and values for use in development of new products and maintenance and potentially termination of existing products.

  • Assists in developing and delivering products and services training.

  • Coordinates the management and integration of products and services within the market segment they support.

  • Identifies work plans for implementation, including promotional and distribution strategies, program materials, training, program evaluation, and tracking of results.

  • Recommends changes and process improvements to accomplish plan objectives.

  • Provides the needed informational support and ensures products are in place to ensure business unit goals, corporate goals, and customer needs are met.

  • Maintains a high level of knowledge and understanding of supported programs, products, and system tools.

  • Advises and interprets codes, rules, and policies for correct application to sales and marketing initiatives

  • Maintains solid working relationships with staff support functions in other departments, including sales, pricing, customer service, research, finance, communications, regulatory, and legal.

  • Utilizes vendor and industry relationships to enhance relationships and customer strategies.

  • Engages in other duties as needed that support Alliant Energy's Values.

Education Requirements

  • Bachelor's Degree Emphasis in business administration, computer science, economics, finance, marketing or related area Preferred

Required Experience

  • 5 years technical and/or professional experience in business development or marketing and sales of service related products and/or programs.

Preferred Experience

  • Experience in business development.

  • Experience with utility product offerings.

Read the full posting.