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Overnight Guest Service Agent

2 months ago

Pelican Rapids, United States LAKES INN LLC Full time
Introduction:

We are seeking a reliable and detail-oriented Overnight Guest Service Agent to join our team at our hotel. The Overnight Guest Service Agent will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently and independently.

Responsibilities:
  • Manage the front desk during the overnight shift, including handling guest check-ins and check-outs
  • Answer phone calls and respond to online inquiries in a timely and professional manner
  • Handle guest requests
  • Assist with check-in and check-out processes, including handling payments and issuing keys
  • Serving of Beverages from the bar
  • Preparing Breakfast
  • Monitor and maintain inventory of supplies and equipment
  • Perform cleaning duties, such as wiping down counters, vacuuming, laundry and restocking supplies
  • Other duties as assigned
Qualifications:
  • Previous experience as a night auditor or in a customer service role is preferred
  • Strong communication and interpersonal skills
  • Ability to multitask and handle a high-volume workload
  • Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
  • Excellent attention to detail and problem-solving skills
  • Flexibility to work overnight shifts, including weekends and holidays
Perks:
  • Competitive salary
  • Employee and discounts on hotel rooms and amenities
  • Friends and Family discount on hotel rooms
  • Professional development opportunities
  • Positive and supportive work environment
  • Holiday Pay
  • Paid Personal Time Off
  • Discounted Parking at events in various cities in the USA


LAKES INN LLC is an EEO employer - M/F/Vets/Disabled