![Videra Health](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager
2 months ago
1-3 years of customer success or account management at a software company
Minimum of a Bachelor's degree with strong academic performance
Experience with developing high quality questions for survey questionnaires or other data collection tools
Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users
Outstanding task management, attention to detail, and prioritization skills across a varied set of responsibilities in a fast paced, high volume environment
High collaborative IQ and experience with working effectively in a team environment
Experience working with data and generating reports
Ability to travel, when needed, to client sites for training and implementation (
Responsibilities
The CSM will be responsible for a portfolio of accounts, identifying each customer’s business objectives, developing and/or evolving the appropriate programs and assessments to meet those needs, and providing change management and subject matter expertise to support their customers in achieving those objectives
This teammate will also help build and standardize processes and reporting as we continue to grow our team and expand in new verticals
We do the heavy lifting of connecting with the patient (anytime and anywhere), administering assessments and screenings, and letting patients respond with open-ended video responses
Develop an understanding of customer’s business objectives, collaborate with client and internal team to define and build the programs/assessments to meet those goals, and implement a strategy to achieve those objectives through successful Videra Health adoption
Continually work with accounts to support ongoing successful adoption of Videra Health’s platform, both for the client and their patients/users including providing appropriate training, creating accurate reports, and updating account settings to enable success
Appropriately respond to patient and customer support requests in a timely manner; share customer support request trends with Videra Health team and collaborate to find solutions for enhancing the customer and patient experience
Serve as the primary interface with customers to manage and resolve issues
Leverage technical knowledge of Videra Health and its integration partners to assist in resolving technical errors and configuration
Retain and grow the revenue from your portfolio of accounts
Develop relationships with influential users and convert them into Videra Health champions with content including white papers, testimonials, and more
Refine tools, processes and best practices that both streamline our internal processes and ensure customers are realizing the greatest possible value from Videra Health
Other duties as assigned
Qualifications
1-3 years of customer success or account management at a software company
Minimum of a Bachelor's degree with strong academic performance
Experience with developing high quality questions for survey questionnaires or other data collection tools
Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users
Outstanding task management, attention to detail, and prioritization skills across a varied set of responsibilities in a fast paced, high volume environment
High collaborative IQ and experience with working effectively in a team environment
Experience working with data and generating reports
Ability to travel, when needed, to client sites for training and implementation (
Responsibilities
The CSM will be responsible for a portfolio of accounts, identifying each customer’s business objectives, developing and/or evolving the appropriate programs and assessments to meet those needs, and providing change management and subject matter expertise to support their customers in achieving those objectives
This teammate will also help build and standardize processes and reporting as we continue to grow our team and expand in new verticals
We do the heavy lifting of connecting with the patient (anytime and anywhere), administering assessments and screenings, and letting patients respond with open-ended video responses
Develop an understanding of customer’s business objectives, collaborate with client and internal team to define and build the programs/assessments to meet those goals, and implement a strategy to achieve those objectives through successful Videra Health adoption
Continually work with accounts to support ongoing successful adoption of Videra Health’s platform, both for the client and their patients/users including providing appropriate training, creating accurate reports, and updating account settings to enable success
Appropriately respond to patient and customer support requests in a timely manner; share customer support request trends with Videra Health team and collaborate to find solutions for enhancing the customer and patient experience
Serve as the primary interface with customers to manage and resolve issues
Leverage technical knowledge of Videra Health and its integration partners to assist in resolving technical errors and configuration
Retain and grow the revenue from your portfolio of accounts
Develop relationships with influential users and convert them into Videra Health champions with content including white papers, testimonials, and more
Refine tools, processes and best practices that both streamline our internal processes and ensure customers are realizing the greatest possible value from Videra Health
Other duties as assigned
Position: Customer Success Manager
The Customer Success Team sits at the nexus of clients and product at Videra Health. We aim to wow both our clients, and their patients, by building effective programs and video-based assessments that are easy to engage in while delivering valuable clinical insight on individual patients, and entire populations, to our clients. The Customer Success Team also... identifies trends among our accounts and partners with our product team to continuously evolve Videra’s platform to See people, differently.
Videra Health is looking for a strategic, process-oriented, self-starter to manage and grow long-term account relationships as a Customer Success Manager (“CSM”). The CSM will be responsible for a portfolio of accounts, identifying each customer’s business objectives, developing and/or evolving the appropriate programs and assessments to meet those needs, and providing change management and subject matter expertise to support their customers in achieving those objectives. This teammate will also help build and standardize processes and reporting as we continue to grow our team and expand in new verticals.
Videra Health
Videra Health is an FDA-registered digital health platform that helps providers, and payers, scale how they see their patients through automated clinical workflows (e.g. screenings, monitoring, evaluations, follow-ups, and triage outside of a clinical setting). Our automated, AI-assisted, asynchronous video assessments are changing how providers can “see,” and care for patients. We do the heavy lifting of connecting with the patient (anytime and anywhere), administering assessments and screenings, and letting patients respond with open-ended video responses. Videra uses AI and powerful analytics to summarize clinical insights from a patient’s video responses in a clear and actionable way for care team intervention.
Videra Health was founded in 2019, and boasts a talented team with deep expertise across both healthcare and technology. Our co-founders are internationally recognized behavioral health experts and technologists that previously built the world's largest video-interaction analytics platform. We are a hybrid, remote-friendly workplace, providing employees the flexibility to work where they are most productive, whether that’s at home, in the office, or a combination of the two. In every aspect, we aim to See people, differently.
Responsibilities:
• Develop an understanding of customer’s business objectives, collaborate with client and internal team to define and build the programs/assessments to meet those goals, and implement a strategy to achieve those objectives through successful Videra Health adoption.
• Continually work with accounts to support ongoing successful adoption of Videra Health’s platform, both for the client and their patients/users including providing appropriate training, creating accurate reports, and updating account settings to enable success.
• Appropriately respond to patient and customer support requests in a timely manner; share customer support request trends with Videra Health team and collaborate to find solutions for enhancing the customer and patient experience.
• Serve as the primary interface with customers to manage and resolve issues. Leverage technical knowledge of Videra Health and its integration partners to assist in resolving technical errors and configuration.
• Retain and grow the revenue from your portfolio of accounts.
• Develop relationships with influential users and convert them into Videra Health champions with content including white papers, testimonials, and more.
• Refine tools, processes and best practices that both streamline our internal processes and ensure customers are realizing the greatest possible value from Videra Health.
• Other duties as assigned
Required Qualifications:
• 1-3 years of customer success or account management at a software company
• Minimum of a Bachelor's degree with strong academic performance
• Experience with developing high quality questions for survey questionnaires or other data collection tools
• Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users
• Outstanding task management, attention to detail, and prioritization skills across a varied set of responsibilities in a fast paced, high volume environment
• High collaborative IQ and experience with working effectively in a team environment
• Experience working with data and generating reports
• Ability to travel, when needed, to client sites for training and implementation ( Company information
Videra allows you to see what makes the patient a person…at scale.There is a gap in healthcare...simply more demand for consistent screening, assessment, monitoring and follow-up but less people to do it. Videra closes this gap by leveraging video to monitor and triage patients, meet key quality measures, prevent severe negative outcomes, gather clinically sophisticated data, scale clinical staff, and increase patient recapture...all without additional FTE or staff time.Patients can now truly be “seen” anytime, from anywhere, at any point …even when not in front of their provider.
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