Customer Support Representative

4 weeks ago

Orem, United States Silicon Slopes Full time

**Job Description**

If youre looking for an awesome job that pays between $16-18/hour with upward mobility, solid benefits, and a positive work environment, apply to work with us.

Seriously. Come join a team made up of hard working, intelligent people who have positive attitudes and care about the quality of their work.

If that sounds like you, youll love working at REDX.

Were a local tech company that helps small business owners build successful careers. Our team specifically helps identify why some customers are having a rough time so we can help them succeed in their business with our software.

Even with our 9.7 customer satisfaction score, at times customers get stuck. You will help them get set up, understand the software and troubleshoot any issues that may come up.

You aren't just a customer support rep, you are helping customers successfully use our business development tools.

Often what's stopping customers from finding success requires a conversation about their business, their goals, and behaviors and helping them see where our products and services can best serve them.

As long as you are ready to learn, we will train you on all the tech stuff, how to be comfortable mentoring our customers, helping them brainstorm how to better implement our products into a broader business strategy.

**Responsibilities**

* Consult and mentor our customers via phone, chat, and email

* Educate and train our customers to effectively utilize our products

* Troubleshoot and solve customer issues using creativity and ingenuity

* Remain committed to resolving the customers concerns

* Take proactive initiative to create an exceptional customer experience

**Qualifications**

* Knows how to own and solve problems without the need to always involve a manager

* Are self-motivated and never need to be micromanaged

* Thrive on taking ownership and can see things through

* Can confidently guide and educate our customers on how to find success using our products

* Take pride in exceptional customer service

* Want to use their experience to make a difference in a growing company

**Compensation & Benefits**

* $16-$18/ per hour based on experience

* Mentorship and career development (whether you want to stay in tech or not, we'll help you get there)

* Paid time off

* Great shift options and hours (youll never have to work nights or weekends)

* Amazing Medical, Free Dental and Vision plans

* 401K Plan with Corporate Match

* Company and team meals and activities

REDX is a SaaS-based software company that helps real estate professionals build their business. We provide the highest quality software, lead data for prospecting, and empower agents with the best practices for acquiring new clients.

Education Level: None Years of Experience: N/A **Job Description**

If youre looking for an awesome job that pays between $16-18/hour with upward mobility, solid benefits, and a positive work environment, apply to work with us.

Seriously. Come join a team made up of hard working, intelligent people who have positive attitudes and care about the quality of their work.

If that sounds like you, youll love working at REDX.

Were a local tech company that helps small business owners build successful careers. Our team specifically helps identify why some customers are having a rough time so we can help them succeed in their business with our software.

Even with our 9.7 customer satisfaction score, at times customers get stuck. You will help them get set up, understand the software and troubleshoot any issues that may come up.

You aren't just a customer support rep, you are helping customers successfully use our business development tools.

Often what's stopping customers from finding success requires a conversation about their business, their goals, and behaviors and helping them see where our products and services can best serve them.

As long as you are ready to learn, we will train you on all the tech stuff, how to be comfortable mentoring our customers, helping them brainstorm how to better implement our products into a broader business strategy.

**Responsibilities**

* Consult and mentor our customers via phone, chat, and email

* Educate and train our customers to effectively utilize our products

* Troubleshoot and solve customer issues using creativity and ingenuity

* Remain committed to resolving the customers concerns

* Take proactive initiative to create an exceptional customer experience

**Qualifications**

* Knows how to own and solve problems without the need to always involve a manager

* Are self-motivated and never need to be micromanaged

* Thrive on taking ownership and can see things through

* Can confidently guide and educate our customers on how to find success using our products

* Take pride in exceptional customer service

* Want to use their experience to make a difference in a growing company

**Compensation & Benefits**

* $16-$18/ per hour based on experience

* Mentorship and career development (whether you want to stay in tech or not, we'll help you get there)

* Paid time off

* Great shift options and hours (youll never have to work nights or weekends)

* Amazing Medical, Free Dental and Vision plans

* 401K Plan with Corporate Match

* Company and team meals and activities

REDX is a SaaS-based software company that helps real estate professionals build their business. We provide the highest quality software, lead data for prospecting, and empower agents with the best practices for acquiring new clients.

Education Level: None Years of Experience: N/A

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