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Customer Experience Specialist

2 months ago

Salt Lake City, United States Cottonwoodres Full time

Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Cottonwood Apartments.

In this role you would work full-time. A flexible schedule is required and includes weekends and evening hours.

As a Customer Experience Specialist you:

Put your upbeat attitude, communication skills, and creativity into action

Stand and smile when greeting all customers including prospects, residents and vendors when they enter the office

Provide courteous and prompt responses to all resident and prospect inquires via phone, email and text

Answer all phone calls to the property and take detailed notes and information

Ensure apartments are ready to show daily and for upcoming move-ins

Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents

Understand pricing and information about all available apartment homes, and be able to answer questions to any prospective renters

Assist in planning community events and social media marketing

Organize package room daily as packages are delivered

Maintain community related communications and vendor relationships

Begin to kick start your career with room to grow into future management position.

Compensation & Benefits

Competitive base pay and quarterly bonus structure

Full health, vision, dental, life and disability benefits - available within 1-30 days

Generous 401k and HSA Company match

Paid time off - 120 hours to start

9 paid holidays

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