Work Order Administrator
7 days ago
Job Type
Full-time
Description
The Work Order Administrator's (WOA) primary objective is the creation of Work Orders (WO) through prompt, reliable, and accurate data entry. The WOAs access customer portals, to acquire relevant data needed to create WOs within our current supply and field management software. The WOA coordinates with the Customer Service Representative to fulfill customer needs. Reporting to the Lead WOA, WOAs demonstrate Onsite Safety's mission, vision, and core values at every level of work performance.
Requirements
Essential Job Functions
- Access customer portals, gather necessary job details, and accurately input data into the work order system for timely processing.
- Process and verify work orders with precision, ensuring consistency between customer POs and internal records.
- Ensure the accuracy and completeness of all entered data, regularly reviewing and updating work order records.
- Collaborate with CSRs, field teams, and potentially the Sales department to resolve discrepancies and provide updates on work order statuses.
- Prepare and distribute reports on work orders, purchase orders, and job statuses as needed.
- The Work Order Administrator works in an office environment and works a standard 40-hour work week.
- High school diploma or equivalent.
- 1 year of customer support experience.
- 1+ years of customer support experience.
- Proficient in document and spreadsheet software, field service management software, and supply chain management software; 55+ WPM.
- Ability to professionally convey information in a time-sensitive manner.
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