Customer Service Representative

3 weeks ago

Grand Prairie, United States Orora Group Full time

At Orora, we believe our packaging touches lives and together, we, together as a team, deliver on the promise of what's inside. From custom packaging design and packaging materials, to prototype development and manufacturing, packaging automation and equipment, kitting and fulfillment, global sourcing, and full service warehousing and logistics, our packaging consultants develop cutting-edge, innovative solutions that take a product from concept to consumer. It is with this passion and commitment to innovation, we believe in hiring and developing the very best talent by living our core values of Teamwork, Passion, Respect, and Integrity every day. These core values define who we are and how we operate. They shape the way we work with each other, with our customers, and with our communities. Every day, we deliver packaging solutions that exceed our customers' expectations while solving complex problems as a team. We believe that all team members (irrespective of their role or level), should aspire to distinctive leadership behavior, as we continue to deliver on the promise for our customers, shareholders and each other. Leadership is not tied to a job title, i.e. you don't need to be accountable for a team to be considered a leader.

Position Summary

Our Customer Service Level 3 are a key link between our customers and Sales Representatives ensuring the highest levels of service and customer satisfaction. A passion to provide service and solve problems with strong communication skills is essential.

Primary Duties and Responsibilities

The Customer Service Level 3 will:

  • Provide a high level of customer service to ranking/President's Club Packaging Consultants
  • Handle all customer quote requests
  • Provide expertise is solving customer problems
  • Perform Contract Review
  • Work with the customers on product substitution when required
  • Effectively and timely communication with customers as needed
  • All duties in OPS CS- Level 2.
  • Performs other duties and/or responsibilities as requested.
Depending on the business supporting, the CS Level 3 may:
  • Provide customers assistance with product issues.
  • Manage customer pricing
  • Assist with sales onboarding and training
Qualifications

Education and Experience:
  • High School Diploma or equivalent, required
  • 5+ years in customer service experience
Reasonable Accommodations

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. If you are interested in applying for employment with Orora and need special assistance to apply for a posted position, or if you believe you do not meet any of the required qualifications of a posted position due to a protected disability and would like to explore the possibility of an accommodation, please contact our Talent Acquisition team at: careers@ororagroup.com for additional support and guidance

What We Offer

Our rich benefits packages are designed to support the health and well-being of both our eligible co-workers and their families. Here's a sample of the benefits we offer:
  • Medical
  • Dental
  • Vision
  • Generous PTO
  • 401(k) with a Company Match
  • Flexible Spending Accounts
  • Employee Assistance
  • Group Life and AD&D
  • Voluntary Life and AD&D
  • Group Short-Term Disability
  • Group Long-Term Disability


Equal Employment Opportunity

We are an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as need, to assist them in performing essential job functions.

Recruitment Agencies

Orora does not accept unsolicited agency resumes. Orora is not responsible for any fees related to unsolicited resumes.

Solicitation of Payments

Orora does not solicit payment from our applicants and candidates for consideration or placement.

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