Contact Center Representative

2 weeks ago

Fort Worth, United States Service First Mortgage Full time

At Service First, our unique values serve as a compass for our actions and are the foundation of our culture.

  • We promote innovation and are purposefully dynamic in our growth processes. We change, not just for the good of ourselves, but for the good of everyone involved.
  • We hire people with the ability to think creatively, who use inspiration and imagination to solve problems by looking at them from unexpected perspectives.
  • We hire people with the ability to question assumptions and offer solutions that seem impossible; take calculated risks; take what might be seen as a problem and turn it into an opportunity; are able to bring paradigm shifts in product, processes or systems because of their thoughts and new ways of thinking; give feasible ideas and not just tangent thoughts.
Service First Mortgage is currently hiring for a Customer Success Associate.

The Customer Succuess Associate will be responsible for initiating outbound calls to previous customers for company campaigns. The successful candidate will collaborate closely with distributed retail sales teams and referral partners to generate repeat and referral business. This role requires excellent communication skills, a customer-centric mindset, and the ability to thrive in a dynamic environment.

Duties include:
  • Schedule appointments, coordinate multiple calendars and make follow-up calls as appropriate; providing exceptional customer service to borrowers, answering questions and resolving concerns
  • Communicating with loan officers and other internal departments to ensure accurate and timely responses to customer inquiries
  • Documenting all customer interactions and updating customer records in the system
  • Following company procedures and guidelines for compliance and quality assurance
If you are a proactive individual with a passion for customer service and sales, we encourage you to apply for the Customer Success Associate position at Service First.

Requirements

Education and/or Work Experience Requirements:
  • 0-2 years of professional experience, with a preference for Customer Service, Sales or Call Center experience.
  • Bachelor's degree is a plus.
Skills:
  • Strong written and verbal communication skills aligned to heavy phone volume.
  • Goal-driven to achieve targeted results.
  • Perseverance in overcoming obstacles and ability to handle rejection.
  • Self-driven with the ability to work in an ambiguous environment with minimal guidance or supervision.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced, dynamic environment with strict time requirements.
  • Proficient with Microsoft Office.
  • High level of integrity, discretion and professionalism in handling confidential and sensitive information.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation & Public Holidays)
  • Short Term & Long Term Disability
  • Wellness Resources

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