Contact Center Agent

4 weeks ago

Fort Worth, United States Co-op Solutions Full time
THE OPPORTUNITY:

We are seeking a talented Contact Center Agent I, who under the direct supervision of the Contact Center Supervisor, the Contact Center Agent I is responsible for applying knowledge of PSCU/Co-op's organization and products to provide courteous and efficient service to Credit Union employees and or Credit Union members. In addition, the Contact Center Agent I will be accountable for meeting performance targets and necessary requirements for agent advancement via career path.

Hours: 3-11:30pm

***This position is in office only including one weekend day.

On January 2, 2024, Co-op Solutions and PSCU became a single entity - combining two talented teams with the same mission - both built on the foundation of the "people helping people" credit union philosophy. Our employees are our greatest asset and together, we are better positioned to innovate leading-edge technologies, deliver differentiated value to our clients and support career development opportunities for our employees. It's an exciting and pivotal point in both legacy companies' journeys

WHAT YOU CAN LOOK FORWARD TO:
  • Takes incoming calls from members. Navigates tools and resources to properly address member inquiries.
  • Maintains high level of service with members and meets performance targets.
  • Maintains composure and demonstrate a calm, professional position while adapting to difficult situations.
  • Develops and maintains productive working relationships with team members.
  • Promotes and maintains a positive, professional image of PSCU/Co-op's Call Centers.
  • Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.
WHAT YOU'LL NEED TO SUCCEED:
  • Strong customer service skills.
  • Clear verbal communication, written communication, and reading comprehension in English.
  • Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills.
  • Application of good judgment and decision making.
  • Ability to work efficiently both independently and as part of a team.
  • While performing duties of this job, employee is regularly required to do the following: read, write, simple arithmetic, draw conclusions from written or computer-generated materials, analyze data or report information 5-8 hours per shift.
REQUIRED EDUCATION and EXPERIENCE:
  • High school diploma or equivalent.
  • Some post high school education desirable.
#Joinourteam

THE PERKS
  • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
  • Great Work/Life Benefits - Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 12 Paid Holidays.
  • Health benefits - medical, dental, & vision plus wellness programs and gym reimbursements.
  • 401K with generous company match.
  • Tuition reimbursement.
  • Engagement Resource Groups - Women in Tech, Pride Alliance, Black Financial Technology Professionals, Veterans, and more to come.

  • Contact Center Training Specialist

    2 weeks ago

    Fort Worth, United States Solis Mammography Washington Radiology Full time

    Job DescriptionJob DescriptionAt Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation’s leader in breast health services, our commitment to providing excellence in...

  • Contact Center Agent

    2 weeks ago

    Fort Morgan, United States Salud Family Health Full time

    Job Description We are looking for a  Contact Center Agent  to join our family. As a Contact Center Agent  with Salud, similar to a Call Center, you will be responsible for answering all incoming telephone calls, scheduling appointments, and directing them to the appropriate department or individual. Contact Center Agents at Salud, approach his/her...

  • Contact Center QA and Training Specialist

    1 month ago

    Fort Worth, United States Solis Mammography Washington Radiology Full time

    Job DescriptionJob DescriptionAt Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation’s leader in breast health services, our commitment to providing excellence in...

  • Call Center Agent

    4 days ago

    Fort Worth, United States Serenity Healthcare, LLC Full time

    Call Center Agent Onsite - Fort Worth, UT Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Call Center Agent for our Fort...

  • Contact Center Training Specialist

    1 week ago

    Fort Worth, United States Solis Mammography Washington Radiology Full time

    At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's Training Specialist, Training, QA Supervisor, Specialist, Agent, Customer Service, Business Services

  • Call Center Agent

    2 weeks ago

    Fort Worth, United States Serenity Healthcare Full time

    Call Center Agent    Onsite – Fort Worth, UT Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Call Center Agent...

  • Call Center Agent

    2 weeks ago

    Fort Worth, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCall Center Agent    Onsite – Fort Worth, UT Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are...

  • Call Center Agent

    6 days ago

    Fort Worth, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCall Center Agent    Onsite – Fort Worth, UT Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are...

  • Director- Digital Branch

    2 days ago

    Fort Worth, United States EECU Full time

    Exciting news!! EECU is looking for a Director- Digital Branch & Contact Center (banking). The Director - Digital Branch and Contact Center (banking) will be responsible for overseeing and enhancing our Digital Branch and overall Contact Center operations. Define the overall member experience strategy for the Digital Branch and Contact Center through voice,...

  • Director- Digital Branch

    7 days ago

    Fort Worth, United States EECU Full time

    Job DescriptionJob DescriptionExciting news!! EECU is looking for a Director- Digital Branch & Contact Center (banking).The Director - Digital Branch and Contact Center (banking) will be responsible for overseeing and enhancing our Digital Branch and overall Contact Center operations. Define the overall member experience strategy for the Digital Branch and...

  • IT Call Center Agent

    6 days ago

    Fort Lauderdale, United States AIDS Healthcare Foundation Full time

    A IT Call Center Agent contributes to AHF by responding to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for end users. The analysts will work closely with other IT department personnel t IT, Call Center, Agent, Technical Support, Technology, Healthcare

  • Customer Service Manager

    6 days ago

    Fort Worth, United States Tyra Ingram - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k)Bonus based on performanceCompany partiesCompetitive salaryFlexible scheduleOpportunity for advancementPaid time offROLE DESCRIPTION:As a Customer Service Manager - State Farm Agent Team Member forTyra Ingram - State Farm Agent, your creativity, and strategy promote the continued growth of our agency. Your...

  • IT Call Center Agent

    1 month ago

    Fort Lauderdale, United States AIDS Healthcare Foundation Full time

    WHO WE ARE: **AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!** Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees? **If so, AIDS...

  • Contact Center Supervisor

    3 days ago

    Fort Defiance, United States Navajo Tribal Utility Authority Full time

    Job DescriptionJob DescriptionMINIMUM QUALIFICATIONS REQUIRED:Associate's Degree in Administration, Customer Service or Related Field.5 years call center experience.2 years in a supervisory capacity. Knowledge and understanding of call center policies and practices.Valid Driver's License (subject to motor vehicle record review)JOB RESPONSIBILITIES...

  • Real Estate Sales Buyers Agent

    2 days ago

    Fort Worth, United States Amanda Bell Realty Group Full time

    We’re looking for a talented, professional buyer’s agent to join our expanding team of real estate professionals. You will be responsible for consulting with and guiding our clients through the entire home buying process. From contacting pre-qualified leads to showing homes to the negotiation process and final sale, you will be the buyer’s point of...

  • Real Estate Sales Buyer's Agent

    2 days ago

    Fort Worth, United States Amanda Bell Realty Group Full time

    Description We're looking for a talented, professional buyer's agent to join our expanding team of real estate professionals. You will be responsible for consulting with and guiding our clients through the entire home buying process. From contacting pre-qualified leads to showing homes to the negotiation process and final sale, you will be the buyer's point...

  • Front Desk Agent

    1 week ago

    Fort Worth, United States Omni Hotels Full time

    Location Fort Worth Hotel As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth's exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city's cultural centers, restaurants and nightlife. The Omni...

  • Front Desk Agent

    1 week ago

    Fort Worth, United States Omni Hotels Full time

    Location: Fort Worth Hotel As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worths exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the citys cultural centers, restaurants and nightlife. The Omni...

  • Call Center Agent

    7 days ago

    Fort Smith, Arkansas, United States Goodyear Full time

    Goodyear. More Driven. IMMEDIATELY HIRING – APPLY TODAYWe are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique ability to service the largest nationwide commercial fleets while also providing friendly hometown service to regional and local fleets. Our...

  • Call Center Agent

    7 days ago

    Fort Smith, Arkansas, United States Goodyear Full time

    Goodyear. More Driven. IMMEDIATELY HIRING – APPLY TODAYWe are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique ability to service the largest nationwide commercial fleets while also providing friendly hometown service to regional and local fleets. Our...