Call Center Customer Service Agent

1 day ago


Scottsdale, United States Elle Seller Full time

We are is seeking a motivated and customer-focused Call Center Customer Service Agent to join our team. The ideal candidate will provide excellent service to clients by handling inquiries, resolving issues, and delivering accurate information.

Responsibilities

  • Respond to customer calls and emails promptly and professionally.
  • Address inquiries, resolve complaints, and provide solutions to customer issues.
  • Document all interactions in the company's CRM system accurately.
  • Assist customers with product or service information, troubleshooting, and order status updates.
  • Escalate unresolved issues to the appropriate departments for further action.
  • Maintain knowledge of company products, services, and policies to better assist customers.
  • Meet or exceed performance metrics, including response time and customer satisfaction ratings.
Requirements
  • High school diploma or equivalent required; associate's degree preferred.
  • Prior experience in a customer service or call center role is an advantage.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and ability to remain calm under pressure.
  • Proficiency in Microsoft Office Suite; familiarity with CRM software is a plus.
$850 - $1150week

Job Type

Full-time

Location: Scottsdale, AZ

THIS WILL BE AN OFFICE JOB AND CANDIDATES MUST WORK IN THE OFFICE WITHIN THE NEXT 3 WEEKS

Benefits:
  • Competitive weekly salary.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • 401(k) with company match.
  • Career development and growth opportunities.


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