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Information Technology Field Technician

2 months ago

Detroit, United States Strategic Staffing Solutions Full time

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING

Title: Break Fix IT Technician

Location: Detroit, MI (On-Site) Shift Hours : Mon-Fri 8a-4:30p

Duration: 12+ Months

Role Type: W2 Contract Engagement

Rate: $25+ and Overtime Possible

Job/Role Description:

The IT Technician participates as an account creation, modification and termination technician as well as a second level support liaison for access related issues generated by the Service Desk team. Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.

Candidate will mainly work at Main location. There will be occasions where worker will have to float to other locations.

Key Responsibilities

  • Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.
  • The IT Technician performs semi-complex work within technical or paraprofessional area.
  • Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
  • Documents and refers complex, unusual problems to other support teams.

Required Experience

  • 1+ years of experience as a Field Technician, Break Fix Technician, etc.
  • Experience working within a Windows 10 environment
  • Customer service experience
  • One to three (1-3) years of successful experience in the area of Help Desk, Service Desk, or IT field Support. ServiceNow ITSM tool usage.

Skills

  • Ability to troubleshoot and resolve hardware and software failures
  • Eager to learn & work within a team environment
  • Communication
  • Teamwork
  • Ownership
  • Demonstrates customer service values
  • Accepts and respects diversity without judgment