![Beacon Hill](https://media.trabajo.org/img/noimg.jpg)
IT Field Technician
1 month ago
Position Summary:
The IT Technician plays a crucial role in account creation, modification, and termination processes, as well as providing second-level support for access-related issues generated by the Service Desk team. This role involves supporting customers by resolving semi-complex technical account and connectivity problems and maintaining documented logs of incidents and requests to identify recurring issues. The IT Technician effectively identifies and resolves issues in situations where the problems are not difficult or complex and escalates complex or unusual problems to other support teams.
Key Responsibilities:
- Participate in account creation, modification, and termination processes.
- Serve as a second-level support liaison for access-related issues.
- Provide support to customers by resolving semi-complex technical account and connectivity problems.
- Maintain documented logs of incidents and requests to report recurring problems to functional areas.
- Potential to report to multiple facilities within the Detroit, MI. area.
- Identify and resolve issues as they occur, taking appropriate steps in non-complex situations.
- Document and refer complex or unusual problems to other support teams.
Skills and Qualifications:
- Demonstrate customer service skills through ongoing training and in-services.
- Self-directed
- Flexible and committed to the team concept
- Demonstrate teamwork, initiative, and willingness to learn
- Demonstrate customer service values
- 1+ years of experience as a Field Technician, Break Fix Technician, or similar role.
- Experience working within a Windows 10 environment.
- Ability to troubleshoot and resolve hardware and software failures.
- Eager to learn and work within a team environment.
- Customer service experience.
- One to three (1-3) years of experience in Help Desk, Service Desk, or IT field support.
- Experience with ServiceNow ITSM tool usage.
Physical Demands/Working Conditions:
- Normal office environment with minimal exposure to noise, dust, or extreme temperatures.
Education:
- High School Diploma or equivalent required.
- Associate or bachelor's degree, or 1-2 years of vocational technical training preferred.
- Information Technology/Support industry certifications preferred.
- One to three (1-3) years of experience in Help Desk, Service Desk, or IT support responsibilities required.
Skills and Qualifications:
* Demonstrate customer service skills through ongoing training and in-services.
* Self-directed
* Flexible and committed to the team concept
* Demonstrate teamwork, initiative, and willingness to learn
* Demonstrate customer service values
* 1+ years of experience as a Field Technician, Break Fix Technician, or similar role.
* Experience working within a Windows 10 environment.
* Ability to troubleshoot and resolve hardware and software failures.
* Eager to learn and work within a team environment.
* Customer service experience.
* One to three (1-3) years of experience in Help Desk, Service Desk, or IT field support.
* Experience with ServiceNow ITSM tool usage.
Physical Demands/Working Conditions:
* Normal office environment with minimal exposure to noise, dust, or extreme
temperatures.
Education:
* High School Diploma or equivalent required.
* Associate or bachelor's degree, or 1-2 years of vocational technical training
preferred.
* Information Technology/Support industry certifications preferred.
* One to three (1-3) years of experience in Help Desk, Service Desk, or IT support
responsibilities required.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser:
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .
We look forward to working with you.
Beacon Hill. Employing the Future™
-
Field Service Technician
3 weeks ago
Detroit, United States Vivint Full timeJob DescriptionWho we are: Welcome to the intersection of energy and home services. At NRG, we're driven by the idea of a smarter, cleaner, more connected future-and the possibilities that will bring to the world and to the 7.3 million customers we serve.Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated...
-
Field Service Technician
1 month ago
Detroit, United States Ask Staffing Full time"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: Field Service TechnicianLocation: Detroit, MI (48167)Duration: 3 Months (Possible Conversion to Permanent) Pay range: $ 21.00 21.50/ hr. Responsibilities:Field Service TechnicianWork...
-
Field Technician
1 week ago
Detroit, United States Cennox Full timeJob DescriptionJob Description APPLY HERE AND JOIN THE CENNOX FAMILY!EXPERIENCED FIELD TECHNICIANS NEEDED IN DETROIT, MICennox is seeking an enthusiastic Field Technician to join our expanding Field Services division. We are looking for passionate, experienced field professionals that are ready to work in an environment that allows you to grow as Cennox...
-
Field Technician
4 weeks ago
Detroit, Michigan, United States Cennox Full timeField TechnicianDetroit, MIFull TimeMid LevelShare ) APPLY HERE AND JOIN THE CENNOX FAMILY Cennox is seeking an enthusiasticField Technician to join our expanding Field Services division. We are looking for passionate, experienced field professionals that are ready to work in an environment that allows you to grow as Cennox grows...Those with exceptional...
-
Field Service Technician
3 weeks ago
Detroit, United States Nidec Minster Corporation Full timeJob DescriptionJob DescriptionField Service TechnicianNidec Minster Corporation, the largest manufacturer of material forming presses in the United States has an immediate opening for a Field Service Technician. This person will be responsible for providing technical support and maintenance to assist customers with their Minster supplied equipment,...
-
Field Service Technician
3 weeks ago
Detroit, United States Quench Full time $22Job DescriptionJob DescriptionThe PositionWe are currently seeking a Field Service Technician for our Detriot, MI area market to perform all service work on our filtered water systems, including bottleless water coolers, ice machines, sparkling water dispensers, and coffee brewers. This includes installations, maintenance repairs, and preventative...
-
Field Service Technician
1 month ago
Detroit, United States Amplitude HR Full timeJob DescriptionJob DescriptionField Service Technician ***NOW HIRING***Are you looking to work for a great company that offers amazing Benefits? Please read the description below and follow the steps to apply.About this role:We are looking for a skilled Field Technician to deliver exceptional maintenance facilities service to our customers. In this role, you...
-
Field Service Technician
3 months ago
Detroit, United States NCR VOYIX Full timeAbout NCR NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Title: NCR Field Service Technician IILocation:...
-
Field Service Technician
3 months ago
Detroit, United States Nidec Minster Corporation Full timeJob DescriptionJob DescriptionField Service TechnicianNidec Minster Corporation, the largest manufacturer of material forming presses in the United States has an immediate opening for a Field Service Technician. This person will be responsible for providing technical support and maintenance to assist customers with their Minster supplied equipment,...
-
Field Service Technician
3 months ago
Detroit, United States Bourn & Koch LLC Full timeJob DescriptionJob DescriptionJob Description: You will be on the Field Service team as a Field Service Technician/Engineer for Bourn and Koch. Your job responsibilities will be focused on learning the BK products and controls used on our equipment. Your main role will be in the field to complete installation and repair jobs sold by the Bourn and Koch sales...
-
Field Operations Technician
2 months ago
Detroit, United States Blue Raven Solar Full timeLocation: Detroit, MI Type: Full-Time Pay: $18 - $20/hr Blue Raven Solar is one of the largest and fastest growing residential solar companies in the nation. We are looking for hard working and self-motivated team members who have a desire to upstart their career and help homeowners go green, save money, and invest in...
-
Field Service Technician
2 weeks ago
Detroit, United States Wolverine Power Systems Full timeDescription:Wolverine Power Systems is a fast-growing family-owned business that values its team members. Industry experts in portable, residential, commercial and industrial power generation services for over 25 years! Our business locations are in Zeeland, Wixom, Gaylord, and Marquette Michigan, but we have representatives all around the state ready to...
-
Field Service Technician
3 months ago
Detroit, United States AMERICAN REPAIR MAINTENANCE LLC Full timeJob DescriptionJob DescriptionAmerican Repair MaintenanceField Service TechnicianDetroit, MIAmerican Repair Maintenance (ARM) takes pride in being a go-to partner for data-driven, comprehensive repair and preventative maintenance services spanning all trades for commercial facilities. With a self-performing and scalable model, we go beyond mere fixes,...
-
Field Service Technician
3 months ago
Detroit, United States AMERICAN REPAIR MAINTENANCE LLC Full timeJob DescriptionJob DescriptionAmerican Repair MaintenanceField Service TechnicianDetroit, MIAmerican Repair Maintenance (ARM) takes pride in being a go-to partner for data-driven, comprehensive repair and preventative maintenance services spanning all trades for commercial facilities. With a self-performing and scalable model, we go beyond mere fixes,...
-
Field Technician
4 weeks ago
Detroit, United States Cennox Full timeJob DescriptionJob Description APPLY HERE AND JOIN THE CENNOX FAMILY!Cennox is seeking an enthusiastic Field Technician to join our expanding Field Services division. We are looking for passionate, experienced field professionals that are ready to work in an environment that allows you to grow as Cennox grows...Those with exceptional customer service and...
-
Field Service Technician
1 month ago
Detroit, United States Trak Machine tools Full timeCompany TRAK Machine Tools (TMT) is a manufacturer of CNC controls and CNC machine tools for R & D, tooling, and low-volume machining applications. We integrate our CNC controls with machine tools and sell the finished products as turnkey systems under the respected brand names of TRAK and ProtoTRAK. We sell directly to users in much of the United States,...
-
Field Service Technician
6 days ago
Detroit, United States Southwestern Industries Full timeCompanyTRAK Machine Tools (TMT) is a manufacturer of CNC controls and CNC machine tools for R & D, tooling, and low-volume machining applications. We integrate our CNC controls with machine tools and sell the finished products as turnkey systems under the respected brand names of TRAK and ProtoTRAK. We sell directly to users in much of the United States,...
-
Field Service Technician
2 months ago
Detroit, United States Kentucky Rebuild Corp Full timeJob DescriptionJob DescriptionDescription:KRC MACHINE TOOL SOLUTIONS OFFERS COMPETITIVE WAGES AND EXCELLENT BENEFITS, INCLUDING:Training & Tuition ReimbursementCompany paid Uniforms and Cell PhonesCompany truck provided for field service engineersPaid Vacation, Sick Time and Holidays.Health Insurance, Vision, Life, Dental, Long & Short-Term Disability, 401k...
-
Field Service Technician Detroit, MI
1 month ago
Detroit, United States Plug Power Full timeField Service Technician Status: Non-Exempt (hourly) Department: Field Service Position Summary The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel...
-
Field Service Electromechanical Technician
4 days ago
Detroit, Michigan, United States Nesco Resource Full timePosition Overview:A prominent national manufacturer is seeking a skilled Electromechanical Service Technician. This role is a 6-month contract with the possibility of transitioning to a permanent position.Company Highlights:Be part of a forward-thinking organization engaged in innovative global projects. We are particularly interested in candidates with...