Entry-Level Inbound Call Center Agent

2 weeks ago


Alpharetta, United States The Davis Companies Full time

We are seeking motivated Customer Service Representatives with an interest in finance to join our inbound call center team. In this role, you will handle incoming calls from customers with past-due car loans, working to either take payments or set up payment arrangements. This position requires a strong ability to show empathy, understand financial hardships, and work collaboratively with customers to find solutions.

Key Responsibilities:

  • Handle inbound calls regarding past-due car loans.
  • Process payments or arrange payment plans with customers.
  • Provide empathetic, customer-focused service to individuals facing financial difficulties.
  • Accurately document all customer interactions and account details.
  • Meet or exceed key performance metrics related to call handling and customer satisfaction.

Qualifications:

  • Bachelor’s degree or currently enrolled in a degree program, with an interest in finance or related field.
  • Strong communication and active listening skills.
  • Ability to remain calm and patient in stressful situations.
  • Detail-oriented with strong problem-solving abilities.
  • Proficiency in Microsoft Office; experience with CRM software is a plus.


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