Technical Architect with Google Cloud's Contact Center AI
3 days ago
Experience Level: 15+ years
Note: Only locals in Georgia
Mandatory Skill:-
- GCP
- NLP
- CCAI and Python
Required Skills:
• Expertise in Google Cloud Technologies: Hands-on experience with Google Cloud Platform (GCP), including Dialogflow, BigQuery, Google Kubernetes Engine (GKE), and AI/ML services.
• Proficiency in NLP: Strong knowledge of natural language processing (NLP) and machine learning concepts, with experience building and training virtual agents.
• Integration Skills: Experience integrating CCAI solutions with popular telephony systems, CRM tools, and analytics platforms.
• Experience with Contact Centers: Deep understanding of contact center operations, including inbound/outbound voice services, chat, and email interactions.
• Coding Skills: Proficiency in Python, JavaScript, or other relevant programming languages for custom developments and integrations.
• Cloud Architectures: Familiarity with cloud architectures (preferably GCP) and experience in designing scalable, secure, and fault-tolerant solutions.
• AI and Automation: Proven track record in deploying AI-driven automation systems that enhance customer interactions and operational efficiency.
• Analytical Skills: Ability to analyze customer interaction data, identify trends, and optimize virtual agents' performance. Preferred
Qualifications:
• Google Cloud Architect Certification or equivalent.
• 5+ years of experience working with AI-driven contact center solutions.
• Experience with other cloud contact center platforms like AWS Connect, Microsoft Azure Contact Center, etc.
• Familiarity with voice technology platforms like Google Speech-to-Text, Text-to-Speech.
• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
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