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Technical Architect with Google Cloud's Contact Center AI

2 months ago

alpharetta, United States Smart IT Frame LLC Full time

Experience Level: 15+ years

Note: Only locals in Georgia


Mandatory Skill:-

  • GCP
  • NLP
  • CCAI and Python


Required Skills:

• Expertise in Google Cloud Technologies: Hands-on experience with Google Cloud Platform (GCP), including Dialogflow, BigQuery, Google Kubernetes Engine (GKE), and AI/ML services.

• Proficiency in NLP: Strong knowledge of natural language processing (NLP) and machine learning concepts, with experience building and training virtual agents.

• Integration Skills: Experience integrating CCAI solutions with popular telephony systems, CRM tools, and analytics platforms.

• Experience with Contact Centers: Deep understanding of contact center operations, including inbound/outbound voice services, chat, and email interactions.

• Coding Skills: Proficiency in Python, JavaScript, or other relevant programming languages for custom developments and integrations.

• Cloud Architectures: Familiarity with cloud architectures (preferably GCP) and experience in designing scalable, secure, and fault-tolerant solutions.

• AI and Automation: Proven track record in deploying AI-driven automation systems that enhance customer interactions and operational efficiency.

• Analytical Skills: Ability to analyze customer interaction data, identify trends, and optimize virtual agents' performance. Preferred


Qualifications:

• Google Cloud Architect Certification or equivalent.

• 5+ years of experience working with AI-driven contact center solutions.

• Experience with other cloud contact center platforms like AWS Connect, Microsoft Azure Contact Center, etc.

• Familiarity with voice technology platforms like Google Speech-to-Text, Text-to-Speech.

• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.