Primary Contact Center Representative

2 weeks ago


Pittsburgh, United States LogiX-Guru Full time
Our major banking client in Pittsburgh, PA is seeking Primary Call Center Representatives to join their team for a 4-month contract to hire position.

Location: 100% onsite in Pittsburgh or Hermitage, PA

Shifts: During training (3 months), the shift is 7:45 am to 5:00 pm. After training, you MUST be available to work shifts between the hours of 8:00 am to 9:00 pm with rotating weekends from 8:00 am to 5:00 pm. No exceptions. Mandatory overtime may be required based on business and training needs.

Parking: Free in a private lot. Public transportation routes nearby.

Position Overview:

This position is responsible for handling a high volume of inbound calls. Identify our customer's needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.

Job Responsibilities:

Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer's needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center's Key Performance Metrics on a daily, weekly and monthly basis.

Promotes bank products and services by properly identifying the customer's needs and providing appropriate offerings.

Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.

Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.

Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the "voice of the customer" by submitting feedback.

Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.

Education: High School Diploma or GED, college a plus

Experience: 3+ years in a high volume (100+ calls), inbound Call Center/Contact Center and/or Banking experience.

Required Skills:

Excellent communication skills, both written and verbal

Excellent customer service skills

Detail oriented

Ability to work and multi-task in a fast-paced environment

Ability to use general office equipment

Ability to use a personal computer and job-related software (MS Word, Excel, Outlook)

Preferred Experience/Skills:

CRM experience

Workday experience

Relationship management software experience

Customer facing experience

Softphone/Mitel experience

  • Pittsburgh, United States First National Bank of Pennsylvania Full time

    Primary Office Location: 503 Martindale Street 4th Floor. Pittsburgh, Pennsylvania. 15212. Join our team. Make a difference - for us and for your future. Position Title: Primary Contact Center Representative Business Unit: Retail Operations Reports to: Contact Center Supervisor Position Overview: This position is responsible for handling a high volume of...


  • pittsburgh, United States Logix Guru Full time

    Our major banking client in Pittsburgh, PA and Hermitage, PA is seeking Primary Call Center Representatives to join their team for a 4-month contract to hire position.Location: 100% onsite in Pittsburgh or Hermitage, PA Shifts: During training (3 months), the shift is 7:45 am to 5:00 pm. After training, you MUST be available to work shifts between the hours...


  • Pittsburgh, United States Logix Guru Full time

    Our major banking client in Pittsburgh, PA and Hermitage, PA is seeking Primary Call Center Representatives to join their team for a 4-month contract to hire position.Location: 100% onsite in Pittsburgh or Hermitage, PA Shifts: During training (3 months), the shift is 7:45 am to 5:00 pm. After training, you MUST be available to work shifts between the hours...


  • Pittsburgh, United States Logix Guru Full time

    Our major banking client in Pittsburgh, PA and Hermitage, PA is seeking Primary Call Center Representatives to join their team for a 4-month contract to hire position.Location: 100% onsite in Pittsburgh or Hermitage, PA Shifts: During training (3 months), the shift is 7:45 am to 5:00 pm. After training, you MUST be available to work shifts between the hours...


  • pittsburgh, United States Logix Guru Full time

    Our major banking client in Pittsburgh, PA and Hermitage, PA is seeking Primary Call Center Representatives to join their team for a 4-month contract to hire position.Location: 100% onsite in Pittsburgh or Hermitage, PA Shifts: During training (3 months), the shift is 7:45 am to 5:00 pm. After training, you MUST be available to work shifts between the hours...


  • Pittsburgh, Pennsylvania, United States LogiX-Guru Full time

    LogiX-Guru is seeking a Primary Contact Center RepresentativeWe are a major banking client located in Pittsburgh, PA.This is a 4-month contract to hire position with the possibility of extension. The ideal candidate will be available to work shifts between 8:00 am and 9:00 pm with rotating weekends from 8:00 am to 5:00 pm.A free private parking lot is...


  • Pittsburgh, United States First National Bank Full time

    This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customers needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar Call Center, Representative, Customer Service, Risk Manager, Retail


  • Pittsburgh, United States University of Pittsburgh Medical Center Full time

    The Contact Center Specialist will provide support for the Contact Center activities by serving as the first line of contact for the patient. The Contact Center Specialist acts as an advocate for patients by providing guidance, interpretation and edu Specialist, Payment, Healthcare, Patient, Information


  • Pittsburgh, United States Jackson Hewitt - 757 Full time

    At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working...


  • Pittsburgh, Pennsylvania, United States LogiX-Guru Full time

    Contact Center Specialist WantedLogiX-Guru is seeking a contact center specialist to join our team.This is a 4-month contract to hire position with the possibility of extension. The ideal candidate will be available to work shifts between 8:00 am and 9:00 pm with rotating weekends from 8:00 am to 5:00 pm.The contact center specialist will be responsible for...


  • Pittsburgh, United States UPMC Full time

    **UPMC is hiring a full-time Contact Center Specialist to join our team! This position will work Monday through Friday, daylight hours. Apply today and be a part of this great team!** **Purpose:** The Contact Center Specialist will provide support for the Contact Center activities by serving as the first line of contact for the patient. The Contact Center...


  • Pittsburgh, United States University of Pittsburgh Medical Center Full time

    The Contact Center Specialist will support the Contact Center activities by serving as the first line of contact for the patient. The Contact Center Specialist advocates for patients by providing guidance, interpretation, and education on scheduling, Specialist, Senior, Payment, Technology, Healthcare, Patient, Information


  • Pittsburgh, United States Kelly Services Inc Full time

    Job DescriptionJob DescriptionContact Center Customer Service Inbound I - Towers Master Recruiting Order San DiegoReady, set, go. Put your career in motion with a great, new opportunity. Join the Kelly® Professional & Industrial team as a Virtual/Remote Benefits Customer Service Representative at a premier client near San Diego, CA! We’re here every step...


  • Pittsburgh, Pennsylvania, United States Preferred Primary Care Physicians, Inc. Full time

    We are seeking a skilled Certified Registered Nurse Practitioner to join our team at Preferred Primary Care Physicians, Inc. in Pittsburgh, PA.Job OverviewThis is a full-time, exempt position that requires a minimum of 1 year of experience as a CRNP in a medical office setting. The successful candidate must have current PA CRNP and RN licensure, with BSN and...

  • Primary Care Physician

    10 hours ago


    Pittsburgh, Pennsylvania, United States Squirrel Hill Health Center Full time

    **About the Position**We are seeking a compassionate and dedicated Family Medicine Physician to join our team at Squirrel Hill Health Center. Located in the Pittsburgh region, our health center provides patient-driven, high-quality, comprehensive primary and preventative healthcare services to individuals from diverse backgrounds.


  • Pittsburgh, Pennsylvania, United States Logix Guru Full time

    Logix Guru is seeking a skilled Customer Service Representative to join our team in Pittsburgh, PA.We offer a competitive salary of $45,000 - $55,000 per year, depending on experience.About the Role:This is a 4-month contract-to-hire position responsible for handling high volumes of inbound calls. As a primary contact center representative, you will identify...


  • Pittsburgh, United States Rivers Casino Full time

    Title: Guest Services Representative - Rivers Casino Call CenterJob Summary: Join our team at Rivers Casino as a Guest Services Representative in our fast-paced and dynamic call center. As a key point of contact for our guests, you will be responsible for handling incoming and outgoing calls, reservations, inquiries, and promoting our casino offerings. We...


  • Pittsburgh, Pennsylvania, United States LogiX-Guru Full time

    About the RoleIn this role, you will be responsible for handling high-volume inbound calls related to customer service requests and general banking inquiries.Responsibilities:Respond to customer calls in a timely and professional manner.Provide product and service information to customers.Resolve customer complaints and issues in a fair and efficient...


  • Pittsburgh, United States Sigma Full time

    6234-1 REMOTE HR Call Center Representative, 6+ months, Contract to hire Sigma Systems Inc is looking to hire a HR Call Center Representative to work remotely for our client in Pittsburgh PA Due to the governmental nature of these positions, only US Citizens are eligible to apply. Job Summary: This job will respond to inquiries and requests received from...


  • Pittsburgh, United States SPAR Full time

    Overview: Call Center Representative SPAR, a global leader in consumer solutions, is hiring Call Center Representatives to join our expanding team. Youll manage high call volumes, process transactions, resolve customer issues, and maintain detailed order notes. Successful candidates will have strong communication skills and multitasking ability Join our...