Administrative Clerk

4 weeks ago

Broadview Heights, United States Globe Life Full time


Administrative Clerk

Primary Duties & Responsibilities

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment.

We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview:

Could you be our next Administrative Clerk? Globe Life is looking for an Administrative Clerk – FHL to join the team

In this role, you will be responsible for supporting all areas of operations with various functions and managing daily workflow. The Administrative Clerk is responsible for engaging with each department as well as on behalf of the company in a positive and professional manner.

This is an onsite position located in Cleveland, Ohio.

What You Will Do:

  • Responsible for distribution of mail as well as mailing of all outgoing letters generated from each claim specialist; includes reviewing each letter for accuracy and proper claim form.
  • Returned mail research, follow up and reporting.
  • Must be courteous, helpful, and professional when communicating with policy holders and agents.
  • Processes policy holder requests in SOAR with high accuracy.
  • In constant communication with each area concerning incoming/outgoing documents and faxes.
  • Assists with the void and reissuance process for returned and outstanding checks.
  • Assist Billing department with opening and preparing incoming mail for direct and group payments.
  • Watches for trends, issues, or potential fraud along with assisting with agent investigation.
  • Assist with various office functions.

What You Can Bring:

  • High School Diploma or equivalent.
  • One to two years customer service experience required.
  • A high level of integrity, confidentiality, flexibility, and support of management is always expected.
  • Strong analytical skills and high attention to detail.
  • Individual must be a team player and be able to work independently.
  • Positive and helpful attitude.
  • Excellent verbal communication skills.
  • Excellent organization and time management skills.
  • Ability to handle multiple tasks with deadlines.
  • Ability to independently identify, research and resolve issues.
  • Must be able to handle a fast-paced environment and still maintain a high level of accuracy.
  • Proficient in Word, Outlook, and Excel.

Applicable To All Employees of Globe Life Family of Companies:

  • Reliable and predictable attendance of your assigned shift.
  • Ability to work full time and/or part time based on the position specifications.

How Globe Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:

  • Competitive compensation designed to reflect your expertise and contribution.
  • Comprehensive health, dental, and vision insurance plans because we believe that taking care of your well-being is fundamental to your performance.
  • Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
  • Wellness club reimbursements and gym discounts to help you stay on top of your health.
  • Paid holidays and time off to support a healthy work-life balance.
  • Parental leave to help our employees welcome their new additions.
  • Development training programs to enhance your skills and career progression and unlock your full potential.

INDGLA1001 

Opportunity awaits Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.

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