Customer Care Team Lead

5 months ago


Reston, United States nvrcareers.com Full time

** Position Description**

**Customer Care Team Lead** Job Category **Customer Service** Market Location **VA - Northern Virginia** Location **VA - Reston** NVR has been helping families build their happily ever after since 1948. As a Top 5 US homebuilder, were committed to quality and to our customers and we take pride in the nearly 500,000 new homes we have sold and built across the country. Working in the homebuilding industry is tangible and rewarding, but not every job at NVR requires a hard hat. We dont just sell and build new homes; we also manage teams, acquire land, manufacture materials, provide mortgages to our customers, and provide corporate support to NVRs multi-billion dollar business operations.

As a **Customer Care Team Lead**, your empathy and interpersonal skills will help you provide exceptional customer care to NVR homeowners. Youll be able to leverage your experience with customers to lead your team to evaluate a callers issue and troubleshoot with them to help turn around a difficult situation. Your eagerness to learn about our homes and processes will help you acclimate quickly and lead a team committed to high standards. You're motivated by the opportunity to proactively problem solve, address a customer's concerns, and find a resolution that creates a positive outcome.

**Primary Responsibilities**

* Lead team of 5-7 associates responsible for handling inbound calls and online requests

* Create and maintain a work-environment that promotes accountability and personal growth

* Manage and respond to customer service issues via phone and email in a timely manner

* Accurately capture and record details of customer service requests in customer relationship management (CRM) system while speaking with callers

* Coordinate directly with field warranty employees to develop a strategy for handling long-term customer service issues

* Keep current with knowledge of NVR products and warranty procedures

**Qualifications**

* 3 - 6 years of professional experience in customer service

* Proven experience as a motivator as well as a team player

* Demonstrated ability to interact with customers, build rapport, and manage relationships over the phone

* Highly-driven proactive problem solver

* Strong organizational skills with the ability to prioritize and multi-task

* Excellent oral and written communication skills

* Proficient typing skills with ability to document call notes during customer interactions

* One year of lead or supervisory experiences in Customer Service is preferred

* Familiarity with the Homebuilding industry or NVRs products is a plus

* Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorships

**Life at NVR**

At NVR, your desire to excel is matched by our commitment to your success and well give you the tools and industry knowledge you need. Our management team is tenured and talented, nearly 80% of them promoted from within, so youll find mentors who can share their knowledge, provide career guidance and encourage your success.

NVR also offers benefits among the best in the industry that reflect the strong commitment we have to all of our employees.

* Competitive Compensation

* Home Purchase Discount

* Mortgage and Settlement Services Discounts

* Comprehensive Health, Life and Disability Insurance

* 401(k) (Full-time employees are eligible to contribute immediately)

* Employee Stock Ownership Program

* Vacation and Holidays

In addition to the traditional benefits, we offer all our employees stock ownership through a profit sharing trust as part of our retirement savings package. NVR has had the highest Earnings Per Share growth rate in the homebuilding industry for the past 10 years, so as we grow financially, so do you.

We are an Equal Opportunity Employer.

Drug Testing and Credit Check are required.

Share



  • Reston, Virginia, United States nvrcareers Full time

    Job Title: Customer Care Team LeadJob Summary:NVR Careers is seeking a highly motivated and experienced Customer Care Team Lead to join our team. As a Customer Care Team Lead, you will be responsible for leading a team of customer service representatives and providing exceptional customer care to NVR homeowners.Key Responsibilities:Lead a team of 5-7...


  • Reston, Virginia, United States Ultimate Staffing Full time

    Customer Service ManagerAbout the Role:We are seeking a highly skilled Customer Service Manager to lead our team and ensure exceptional customer experiences.Key Responsibilities:Manage a team of 4-5 individuals to deliver outstanding customer service.Collaborate with all company departments to resolve interdepartmental issues and improve customer...

  • Operations Team Lead

    2 weeks ago


    Reston, Virginia, United States US Med-Equip Full time

    Lead a High-Performing Team at US Med-EquipAs a Team Lead at US Med-Equip, you will oversee a team of employees responsible for maintaining and delivering vital medical equipment to top hospitals across the nation. Your leadership skills will be crucial in nurturing a collaborative and high-performing work environment, optimizing operational performance, and...

  • Optical Team Lead

    6 days ago


    Reston, Virginia, United States Warby Parker Full time

    Warby Parker is seeking a highly motivated Sales Supervisor to contribute to the success of our business. As a Sales Supervisor, you will be responsible for creating exceptional customer experiences, promoting our brand philosophy, and leading the sales floor team. Your role will involve communicating our values, demonstrating product knowledge, and...


  • Reston, Virginia, United States Trusted Tech Team Full time

    Customer Marketing ManagerTrusted Tech Team is a leading Microsoft Cloud Solutions Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Professional and Security Services for medium and enterprise-sized businesses.As a Customer Marketing Manager at Trusted Tech Team, you will be pivotal in cultivating and managing our...

  • Project Manager Lead

    2 weeks ago


    Reston, Virginia, United States CHASSE Building Team Full time

    About CHASSE Building TeamCHASSE Building Team is a leading general contractor with offices in Tempe and Tucson, Arizona. Our philosophy is to build to make a difference, supporting clients and communities through our work. With over 200 teammates, we deliver superior service across the state, committed to giving back to Arizona-focused charitable...

  • Memory Care Manager

    2 days ago


    Reston, Virginia, United States Kensington Senior Living, LLC Full time

    Job DescriptionAt Kensington Senior Living, LLC, we are seeking a highly skilled Memory Care Manager to lead our care team and provide exceptional care to our residents.Key Responsibilities:Develop and implement individualized care plans for residents, ensuring their unique needs are met.Collaborate with the life enrichment team to create engaging activities...

  • Bakery Team Lead

    2 weeks ago


    Reston, Virginia, United States Whole Foods Market Full time

    Job SummaryWe are seeking a highly skilled and motivated Bakery Team Lead to join our team at Whole Foods Market. As a key member of our bakery team, you will be responsible for leading and developing a high-performing team, driving sales growth, and ensuring exceptional customer service.Key ResponsibilitiesLead and develop a team of bakery associates to...


  • Reston, Virginia, United States Vinebrook Technology Full time

    Job Summary:Vinebrook Technology is seeking a highly skilled IT Support Team Lead to join our team. As a key member of our IT department, you will be responsible for leading a team of technical support specialists to deliver exceptional support and management of our customers' environments.Key Responsibilities:Leadership: Mentor and provide technical...

  • IT Support Team Lead

    4 weeks ago


    Reston, Virginia, United States Vinebrook Technology Full time

    Job Summary:Vinebrook Technology is seeking a highly skilled IT Support Team Lead to join our team. As a key member of our IT department, you will be responsible for leading a team of technical support specialists and providing exceptional customer service to our clients.Key Responsibilities:Leadership:• Mentor and provide technical guidance to the Service...

  • Sales Team Lead

    2 weeks ago


    Reston, Virginia, United States California Concepts Full time

    Job Title: Sales Team LeadAs a Sales Team Lead at California Concepts, you will be responsible for delivering exceptional customer experiences and developing the skills of our sales promotion team.Key Responsibilities:Maintain strong relationships with clients to ensure their needs are met.Ensure the company meets its sales targets through effective planning...

  • Sales Team Lead

    2 weeks ago


    Reston, Virginia, United States California Concepts Full time

    Job Title: Sales Team LeadAs a Sales Team Lead at California Concepts, you will be responsible for delivering exceptional customer experiences and mentoring our sales promotion team to achieve success.Key Responsibilities:Maintain strong relationships with clients to ensure their needs are met.Drive sales performance to meet company targets.Address client...


  • Reston, Virginia, United States Trusted Tech Team Full time

    Customer Marketing ManagerTrusted Tech Team is a leading Microsoft Cloud Solutions Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Professional and Security Services for medium and enterprise-sized businesses.Our team of in-house, U.S-based Microsoft architects and engineers are certified in all 6/6 Microsoft...

  • IT Support Team Lead

    2 weeks ago


    Reston, Virginia, United States Vinebrook Technology Full time

    Job Summary:Vinebrook Technology is seeking a highly skilled IT Support Team Lead to join our team. As a key member of our IT department, you will be responsible for leading a team of technical support specialists and providing exceptional customer service to our clients.Key Responsibilities:Leadership:• Mentor and provide technical guidance to the Service...

  • Operations Team Lead

    2 weeks ago


    Reston, Virginia, United States US Med-Equip Full time

    Lead a High-Performing Team at US Med-EquipAs a Team Lead at US Med-Equip, you will oversee a team of employees responsible for maintaining and delivering vital medical equipment to top hospitals across the nation. Your mission will be to optimize operational performance, ensure exceptional service to our hospital partners, and foster a collaborative and...


  • Reston, Virginia, United States Addison Group Full time

    Job SummaryThe Service Desk Lead will oversee the IT Support team, ensuring it delivers exceptional customer service and timely technical support for moderately complex end-user computer and software issues, thereby ensuring end-user productivity. This position is responsible for supporting the installation, configuration, and ongoing functionality of...

  • Produce Team Lead

    4 weeks ago


    Reston, Virginia, United States Whole Foods Market Full time

    Job SummaryWe are seeking a highly motivated and experienced Produce Team Lead to join our team at Whole Foods Market. As a key member of our produce department, you will be responsible for assisting the team leader in all aspects of daily operations, including profitability, expense control, buying, merchandising, labor, regulatory compliance, and special...

  • Clinical Team Lead

    2 weeks ago


    Reston, Virginia, United States Sono Bello Full time

    Job SummaryThe Lead Clinician plays a crucial role in overseeing the delivery of exceptional patient care and ensuring the efficient operations of daily clinical activities at Sono Bello. As a key member of the clinical team, this individual will assist the Practice Manager in driving an effective and efficient daily flow, resulting in strong KPI output and...


  • Reston, Virginia, United States Ranger Technical Resources Full time

    Technical Support Team LeadPosition Summary:Ranger Technical Resources is seeking a Technical Support Team Lead to grow in a diverse role with an organization that is expanding rapidly. As a Technical Support Team Lead, you'll lead a dynamic team of technical support specialists in delivering exceptional customer service and resolving complex technical...

  • Bakery Team Lead

    4 weeks ago


    Reston, Virginia, United States Whole Foods Market Full time

    Job SummaryWe are seeking a highly skilled and motivated Bakery Team Lead to join our team at Whole Foods Market. As a key member of our bakery team, you will be responsible for assisting the team leader in all aspects of daily operations, including profitability, expense control, buying, merchandising, labor, regulatory compliance, and special projects. You...