Customer Service/Welcome Call Agent

4 weeks ago


Las Vegas, United States Somerpointe Resorts Full time

** Position Description**

**Customer Service/Welcome Call Agent** Location **Soleil Management Corporate** City/State **Las Vegas, NV** **Job Brief**

Answer incoming phone calls from reservation phone line in a prompt manner and to implement customer service on any level that is needed. A positive attitude is a must.

The Customer Service/Welcome Call Agent will provide customer service and support for all Somerpointe Resorts customers/owners with a focus on new customers/owners. This will be done by pursuing outbound Welcome Calls to new owners to discuss their recent purchase and cover key areas of the purchase as identified by SOP. The Customer Service/Welcome Call Agent will work with various departments to assist with and solve any issues that arise during these calls. There will be related elements of spreadsheet tracking, reporting and analytics that will be maintained and communicated.

**Essential Functions:**

* 1) Make outbound Welcome Calls to new purchasers and cover key areas as defined by SOP.

* 2) Answer inbound customer service calls and work with various departments to assist with and solve any issues that arise during these calls.

* 3) Maintain any related spreadsheets or reports for management and team

* Effectively log/note call outcomes in the company software.

* Meet all deadlines, as set by management.

* Maintain and enforce a professional environment.

* Maintain a flexible schedule.

* Maintain an in-depth knowledge of the resorts and companies.

* Perform all other job requests as assigned by management.

**Job Specifications:**

* Prior Customer Service required

* Proficient with typical computer systems and Microsoft office products such as Microsoft Word & Microsoft Excel

* Proficient in basic data input and analytics

EOE/Drug Free Workplace



  • Las Vegas, United States Thechateaulakelaquinta Full time

    ** Position Description** **Customer Service/Welcome Call Agent** Location **Soleil Management Corporate** City/State **Las Vegas, NV** **Job Brief** Answer incoming phone calls from reservation phone line in a prompt manner and to implement customer service on any level that is needed. A positive attitude is a must. The Customer Service/Welcome Call Agent...


  • Las Vegas, United States EnergyCare Full time

    Job DescriptionJob Description​EnergyCare is a premier provider of customer services for energy and healthcare industry clients. We are currently looking for qualified Customer Service Agents for our campaigns. Do you have excellent customer service and communication skills? Are you excited to help customers and make them happy? If so, this role is for...


  • Las Vegas, United States EnergyCare Full time

    Job DescriptionJob Description​EnergyCare is a premier provider of customer services for energy and healthcare industry clients. We are currently looking for qualified Customer Service Agents for our campaigns. Do you have excellent customer service and communication skills? Are you excited to help customers and make them happy? If so, this role is for...


  • Las Vegas, United States Caesars Entertainment Full time

    Responsibilities/Purpose The Parking Customer Service agents areresponsible for answering all external and internal calls for the CaesarsEntertainment Nevada hotels. Parking Customer Service agents must be well-informed,courteous team members who provide our internal and external guests with excellentcustomer service and support. ParkingCustomer Service...


  • Las Vegas, United States Ulyanna Chung - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...


  • Las Vegas, United States Ulyanna Chung - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...


  • Las Vegas, United States Bree Buckles - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Binstocking agent

    1 week ago


    Las Vegas, United States Lightning Bolt Full time

    Job Title: Binstocking agent Starting Pay: $25+/hr RETIREES WELCOME TO APPLY Hours: VERY Flexible (but, must be performed within standard business hours which we consider 7:00am-5pm M-F) Part-time:(Approximately 4 hours / week) (Travel costs will be compensated) We will provide training and all the tools needed to make this easy. Job Duties: Scanning...

  • Binstocking agent

    1 month ago


    Las Vegas, United States Lightning Bolt Full time

    Job Title: Binstocking agent Starting Pay: $25+/hr RETIREES WELCOME TO APPLY Hours: VERY Flexible (but, must be performed within standard business hours which we consider 7:00am-5pm M-F) Part-time:(Approximately 4 hours / week) (Travel costs will be compensated) We will provide training and all the tools needed to make this easy. Job Duties: Scanning...


  • Las Vegas, United States Jen Sias-Lyke - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Welcome Group Agent

    1 month ago


    Las Vegas, United States Westgate Resorts & Spa Full time

    To provide 6 star customer service to new owners and guests and create a unique and memorable experience by anticipating and fulfilling the new owner's needs. ESSENTIAL DUTIES AND RESPONSIBILITIE - Sinclude the following. Other duties may be assigned Agent, Officer, Hotel, Insurance, Owner

  • Welcome Group Agent

    1 week ago


    Las Vegas, United States Westgate Resorts & Spa Full time

    To provide 6 star customer service to new owners and guests and create a unique and memorable experience by anticipating and fulfilling the new owner's needs. ESSENTIAL DUTIES AND RESPONSIBILITIE - Sinclude the following. Other duties may be assigned Agent, Officer, Hotel, Insurance, Owner


  • Las Vegas, United States Caesars Entertainment Full time

    Caesars Entertainment - Las Vegas Call Center [Customer Service Representative] As a Parking Customer Service Agent at Caesars Entertainment, you'll: Answer all external and internal calls for the hotels; Answer calls quickly and meet all set service level and productivity standards; Handle all incoming customer transactions promptly, efficiently, accurately...

  • Binstocking agent

    1 week ago


    Las Vegas, United States Lightning Bolt Full time

    Job DescriptionJob DescriptionJob Title: Binstocking agentStarting Pay: $25+/hrRETIREES WELCOME TO APPLYHours:VERY Flexible (but, must be performed within standard business hours which we consider 7:00am-5pm M-F)Part-time:(Approximately 4 hours / week)(Travel costs will be compensated)We will provide training and all the tools needed to make this easy. Job...

  • Binstocking agent

    2 months ago


    Las Vegas, United States Lightning Bolt Full time

    Job DescriptionJob DescriptionJob Title: Binstocking agentStarting Pay: $25+/hrRETIREES WELCOME TO APPLYHours:VERY Flexible (but, must be performed within standard business hours which we consider 7:00am-5pm M-F)Part-time:(Approximately 4 hours / week)(Travel costs will be compensated)We will provide training and all the tools needed to make this easy. Job...

  • Customer Service 1

    1 month ago


    Las Vegas, United States Pilot Freight Service Full time

    ** Customer Service 1** **Job Category****:** Stations-West **Requisition Number****:** CUSTO04053 Showing 1 location **Job Details** **Description** **Pilot Freight Services** is seeking a full time **Customer Service Agent** for our **Las Vegas NV, location** **Responsibilities:** * Frequent and accurate communication to customer, cartage agents, and other...


  • Las Vegas, United States SIXT USA Full time

    Job DescriptionJob DescriptionCompany DescriptionWe are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our...


  • Las Vegas, United States Carl Endorf - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingFree food & snacksPaid time offProfit sharingTraining & development *Bilingual Spanish Required*Valid Nevada Property & Casualty License RequiredState Farm Agency Experience a PlusROLE DESCRIPTION:As Customer Service Representative - State Farm Agent Team Member for Carl Endorf - State Farm Agent,...


  • Las Vegas, United States Carl Endorf - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingFree food & snacksOpportunity for advancementPaid time offProfit sharingTraining & developmentValid Nevada Property & Casualty License RequiredROLE DESCRIPTION:As Customer Service Representative - State Farm Agent Team Member for Carl Endorf - State Farm Agent, you are vital to our daily business...


  • Las Vegas, United States Shalyani Alberto - State Farm Agent Full time

    Benefits: 401(k) Dental insurance Donation matching Health insurance Vision insurance ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Shalyani Alberto - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance...