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Customer Service BDC Agent

2 months ago

Las Vegas, Nevada, United States Sonic Automotive Full time
Job Description

At Sonic Automotive, a leading automotive dealership group, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are committed to your success and invested in your future.

The Service BDC Associate is responsible for generating services appointments with customers that contact Sonic Automotive via the internet. The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.

Key Responsibilities:
  • Respond to internet inquiries with courtesy, accuracy and professionalism.
  • Promptly and accurately enter all customer inquiry data into the CRM.
  • Generate services appointments.
  • Conduct phone surveys to assess customer preferences and quality of experience.
  • Effectively utilize lead management tools.
  • Compile all necessary reports, forms and other documentation on a timely basis.
  • Cashier
  • Perform other job-related duties as assigned.

The successful candidate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Requirements:
  • Excellent verbal and written communication skills.
  • Strong MS Office Suite computer skills.
  • Ability to work independently and as part of a team in a fast paced environment.
  • Ability to work in a call center environment.
  • Strong organizational and time management skills.
  • Ability to read and comprehend rules, regulations, policies and procedures.

We offer a comprehensive benefit package, and a competitive compensation package.