Patient Service Representative

3 days ago


New York, United States Summit Health Management Full time

Patient Service Representative Locations: Manhattan, NY Time Type: Full Time Posted on: 2 Days Ago Job Requisition ID: R23105 About Our Company We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes, and virtually through VillageMD and our operating companies. Job Description The Patient Care Representative (PCR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD. The person in this position is responsible for registering patients and coordinating with the rest of the team to provide a timely turnaround for the patient. This individual responds to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person, and is responsible for all paperwork associated with patient registration. Essential Functions/Responsibilities Greeting and welcoming patients Organizing and coordinating patient intake and other appointments Accurately entering/updating patient information in the system Assisting patients with completion of paperwork when necessary Scanning, updating, and filing medical records Answering phone calls and questions in a prompt and polite manner Processing medical insurance information, verifying patient eligibility, and addressing any patient questions about insurance Handling cash and co-payments accurately and responsibly Providing outstanding customer service to every patient Informing site manager or assistant site manager of waiting room wait times and patient inquiries Qualifications A High School Degree or GED Happy, welcoming, and can-do attitude with patients and coworkers Experience working in a high-volume/high-intensity service industry preferred Excellent verbal, written, and interpersonal communication skills Detail-oriented and a team player Computer proficiency and superior keyboarding skills (approximately 55 wpm) Flexible/adaptable nature to work in a continuously evolving environment Passion for helping others in a healthcare environment Ability to effectively interact with physicians, patients, and other staff members Bilingual language skills required or preferred based on site location. Physical Requirements Ability to sit and stand for periods of time. Heavy computer use required. Pay Range: $18.25/hr The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position. Total Rewards at Summit Health CityMD Our team members are essential to our mission to reshape healthcare through the power of connection. Summit Health highly values the critical role that health and wellness play in the lives of our team members and their families. We’ve Got You Covered - Health coverage is vital, and it begins as soon as the 1st of the month after you start employment. Build a Healthy Foundation – Various medical plan options, HDHP with HSA option and employer contribution. Enhance Your Health Coverage – Dental and vision insurance, plus healthcare and dependent care spending accounts. Safeguard Your Household – Company paid EAP and life insurance, plus optional supplemental life, pet, and legal plan insurance. Protect Against the Unexpected – Voluntary benefits including hospital indemnity, accident, critical illness, and disability insurance. Retirement Investing - 401(k) plan with company match every pay period. Work/Life Balance - Paid time off including PTO, holidays, and more. Paid Maternity Leave - Paid time off for the birth of a child. Reach Professional Goals – Tuition reimbursement and internal growth opportunities. Financial Wellness - Educational webinars, resources, and tools to help foster financial literacy. Equal Opportunity Employer Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws. #J-18808-Ljbffr



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