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Senior Clinical Informatics Specialist
3 months ago
DescriptionCompany: Oak Street Health Title: Senior Clinical Informatics Specialist Role DescriptionThe purpose of a Sr Clinical Informatic Specialist at Oak Street Health is to serve as a coach for medical scribes in order to help provide an exceptional patient experience and maximize provider efficiency.The Senior Clinical Informatics Specialist (Sr. CIS) is a senior medical scribe who serves as a coach for medical scribes in our clinics. Scribes are partnered with a physician, nurse practitioner, or physician assistant to support charting, billing, coding, and EMR navigation in an effort to offer an extraordinary patient experience and maximize provider efficiency. The Sr. CIS is expected to lead, coach, and support a region of scribes, in partnership with the Practice managers (PM), Population Health Directors (PHD), Regional Vice Presidents (RVP), and medical directors (SMD/CMD). The Sr. CIS is expected to have deep knowledge of key aspects of the OSH business model, including (but not limited to): Risk score, Clinical documentation, and scribe performance as well as greenway and canopy utilization. Check out this pamphlet for a sneak peek into the life of a Sr. CIS at Oak StreetCore Responsibilities:Leadership & Coaching: Partner with the regional leadership to support the hiring, onboarding, and ongoing training of scribesSupport Oak Street Health initiatives by ensuring clinic scribes are properly trained and executing workflows that drive high-quality patient care and support our care model including but not limited to EMR documentation hygiene, thorough charting, quality metric compliance, and prompting provider to address patient care gapsFollow the CIS Evaluation Timeline for each regional CIS including routine shadowing of provider/CIS pairs, patient chart reviews, and assessment of gaps in CIS knowledge, as well as addressing any inconsistencies that arise from evaluationsReport results of evaluations and reviews to central and regional leadersPartner with PHD/RDO/RVP/SMD and/or central support to highlight any trends in team training, execution, or other opportunities for improved workflows, efficiency, or experienceOrganize quarterly scribe events for his/her region to support team buildingSr. CISs are expected to acquire and demonstrate mastery of content to support their work including but not limited to: coding and billing, EMR navigation, Risk score, clinical guidelines, performance and training of scribes in their region, and morning huddle responsibilitiesOrganize and deliver monthly training for the regional CIS teamAttend various Sr CIS training, hosted by the central leadership team throughout the yearOther duties as assignedIdeal candidates will be (required):Passionate about their work and motivated to be a part of a fast-growing organizationIn good standing as a CIS/scribeUS Work AuthorizationSomeone who embodies 'being Oaky'Ideal candidates will be (strongly preferred):~8+ months of CIS/scribe experienceLeadership experience and/or natural tendency to leadExperience with Project Management and engagement (Developing project scopes and objectives, involving all relevant stakeholders, developing a detailed project plan to track progress, reporting and escalating to management as needed, and creating and maintaining comprehensive project documentation).Comfortable with ambiguity and have a love for problem-solvingEager to advance the CIS program's efficiency and effectivenessIntermediate to Advanced Excel knowledge and experienceData Warehouse knowledge and experienceWhat does being 'Oaky' look like?Radiating positive energyAssuming good intentionsCreating an unmatched patient experienceDriving clinical excellenceTaking ownership and delivering resultsBeing relentlessly determinedWhy Oak Street Health?Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities and focused on the quality of care over the volume of services. We're an organization on the move With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.Oak Street Health Benefits: Mission-focused career impacting change and measurably improving health outcomes for Medicare patientsPaid vacation, sick time, and investment/retirement 401K match optionsHealth insurance, vision, and dental benefitsOpportunities for leadership development and continuing education stipendsNew centers and flexible work environmentsOpportunities for high levels of responsibility and rapid advancementOak Street Health is an equal-opportunity employer. We embrace diversity and encourage all interested readers to apply. Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health
