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Front Desk Agent

2 months ago

Bethesda, United States Crescent Hotels & Resorts Full time

Description At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next great team member to join us on our Front Office team at the Bethesdan Hotel, Tapestry Collection by Hilton . We are committed to providing you with: An exceptional and comprehensive benefit plan for eligible associates & your family members Paid Vacation, Sick and Holidays 401K matching program for eligible associates Hotel discounts at Hilton Hotels globally and Crescent managed properties in North America for you & your family members Team Member Parking Team Member Meals As the Front Desk Agent , you will be focused on providing genuine guest service. You will use your expertise to anticipate and deliver on guest needs, tailoring your approach to meet and exceed the expectation of the guest in front of you. Communication and coordination skills are key as you collaboratively work with other departments from Housekeeping to Engineering to Food & Beverage to ensure a high quality experience for all. Hilton experience is a plus, but not required. This position does require previous customer service experience and the ability to effectively learn and use the property management system. Technical responsibilities include making reservations, checking in and out guests, posting payments, managing the hotel room assignments and inventory, etc. If you have the spirit of hospitality, are able to keep your cool under pressure and like to make people happy, this may be your opportunity to make an impact and to grow with us. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)