Call Center Representative

2 months ago


Walnut Creek, United States BASS Medical Group Full time

As a healthcare Customer Service Representative, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.

Requirements

•Handling patients, referral sources, and administrative department inquires

•Communicating with insurance companies and/or prior authorization requests

•Entering patient information into a customer information system

•Ensuring customer satisfaction and assisting them with issues/concerns related to their health

•Serving as a backup when other employees are out due to absent staff members

•Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers

•Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty

•Becoming educated in qualifications of multiple insurances to ensure clean order intake

Mandatory Qualifications

•Bilingual (English and Spanish)

•High School Diploma or GED, some college

Preferred Qualifications

•Minimum 1 year of outbound/inbound calling experience in a call center, medical office/clinic or institutional setting

•Ability to convey a positive and professional image to customers and employees

•Maintain composure in high pressure situations

•Capable of following an issue through to its conclusion

Benefits

Medical, dental, vision, life, AD&D, LTD, Aflac Insurances, Nationwide Pet Insurance, FSA & HSA, 401K Retirement, Paid Time off and paid holidays.



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