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Customer Experience Representative

2 months ago

Corpus Christi, United States Enterprise Rent-a-Car Group Full time

We are hiring now for immediate openings. Responsibilities include: Meet and greet customers in a professional, friendly, and timely manner Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information Answer incoming calls for reservations, rate quotes, general questions and provide information and resolution for customers, other branches, and other vendors Place outgoing calls for callback management and miscellaneous calls as assigned Assist in assessing the condition of rentals upon return Notify Management of any known customer problems Notify Management of any known vehicle problems and any required vehicle maintenance Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training Perform miscellaneous and backup job-related duties as assigned Minimum Requirements: Must be at least 18 years old High School Diploma or G.E.D. required Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or hospitality #J-18808-Ljbffr