Principal Product Manager

**Discover Vanderbilt University Medical Center:** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. **Organization:** VUMC IT CRM **Job Summary:** We are actively seeking a dynamic and experienced Principal Product Manager to join our team dedicated to the innovation, management, and optimization of the VUMC Microsoft Dynamics 365 investment. The ideal candidate should have extensive knowledge of Microsoft Dynamics 365 and a proven track record in implementing business solutions within this domain. Work Arrangement: • While this position is primarily remote, occasional visits to the main Nashville VUMC campus may be required. This role offers an exciting opportunity for a seasoned professional to make a significant impact by shaping the future of VUMC’s technology landscape. . **Key Responsibilities** **:** **Domain Expertise:** + Serve as the subject matter expert for overall Microsoft Dynamics 365 functionality and capabilities. + Understand the intricacies of the system, including its modules, integrations, and customization options. **Planning:** + Collaborate with cross-functional teams to develop strategies that align organizational goals with Dynamics 365 capabilities. + Identify opportunities for process improvement, automation, and enhanced user experiences. **Business Transformation:** + Leverage Dynamics 365 to drive business transformation within the organization. + Translate business requirements into actionable product features and enhancements. + Assist with Dynamics 365-related projects from conception through implementation. **Stakeholder Engagement:** + Work closely with other VUMC departments and leadership to understand their needs and pain points. + Facilitate discussions, gather feedback, and ensure alignment with organizational objectives. **Product Management:** + Evaluate and recommend new Dynamics 365 features, applications, and technologies to support business objectives. + Participate in product governance, define project scope, create roadmaps, and oversee execution. **Sustainment and Optimization:** + Once implemented, take ownership of the ongoing sustainment of Dynamics 365 solutions. + Continuously monitor system performance, user adoption, and identify areas for optimization. **Vendor Alignment:** + Collaborate with vendors and partners to stay informed about Dynamics 365 updates, licensing, and best practices. + Evaluate third-party solutions and integrations to enhance the platform. **Data Governance and Security:** + Ensure compliance with data privacy regulations and establish robust security protocols. + Manage data quality, access controls, and disaster recovery plans. **Performance Metrics and Reporting:** + Define KPIs and performance metrics related to Dynamics 365 usage and impact. + Regularly report on system performance, user satisfaction, and ROI. **TECHNICAL CAPABILITIES:** • **Product Knowledge (Advanced):** Demonstrates high levels of knowledge in Microsoft Dynamics 365. Is often relied upon by others for knowledge of the product and plays a lead role in projects related to the product. Has some experience in developing/supporting applications specific to the product. • **Project Coordination (Advanced):** Manages interdependencies among multiple related and unrelated projects whose coordinated delivery is required to achieve higher organizational objectives. Identifies opportunities for cross-discipline participation. Develops and documents project policies and procedures. Manages the overall coordination, status reporting, and stability of major project efforts, ensuring that project goals and objectives are met within agreed upon time, scope, and resource requirements. Contributes to the development of Project Coordination best practices for the organization. • **Product Vendor Management (Advanced):** Is relied upon for the development of the most complex consulting, training, software and hardware contracts for the corporation. Develops and monitors vendor performance, relating to duties specific to their service level agreement: average speed of answer, service levels, conversion rates, quality assurance etc. Ensures clarity, accountability, communication and cooperation. Leads the formation of teams to develop the necessary technical specifications. Works with contracts that span various departments or corporate locations. Has been involved in the mediation of contract disputes. Consistently delivers services in a creative and imaginative manner while setting a standard for others. • **Emerging Technologies (Advanced):** Demonstrates high levels of knowledge in new and emerging technologies. Contributes to strategic planning in areas which require expert knowledge and experience. Participates in advanced technology efforts for the company, evaluating and testing new products to determine their value and applicability to the organization. Often takes a lead role in critical situations where there is a need to apply knowledge of technological trends, emerging technology and/or new tools and products. Successfully selects and implements new technology to meet requirements of state-of-the-art systems and projects. Helps set standards and establish procedures relating to new technological products and services. Actively participates in outside professional organizations and forums. • **IT Portfolio Management (Advanced):** Demonstrates the uppermost levels of expertise in applying IT Portfolio Management in challenging and complex situations. Responsible for planning major portfolio additions and determining the retirement of systems. Contributes to the development of IT Portfolio Management best practices for the organization. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose. **Core Accountabilities:** Organizational Impact: Delivers projects/assignments that have a direct impact on goals/objectives of the unit/department that the job is in. Problem Solving/ Complexity of work: Conducts extensive analysis of situations or data to resolve numerous, complex issues; may involve the input/work of others. Breadth of Knowledge: Has in-depth level of knowledge within a professional area and working knowledge of other areas. Team Interaction: May lead mid-sized projects; coaches and guides team members. **Core Capabilities** **:** Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Service: - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements. **Position Qualifications:** **Responsibilities:** **Certifications:** **Work Experience:** Relevant Work Experience **Experience Level:** 5 years **Education:** Bachelor's Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled