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Call Center Agent

3 months ago

Chicago, United States Elevation Academy Full time

Job Title: Call Center Agent Location:

Chicago, IL Job Type:

Full-time Overview:

We are seeking a motivated and enthusiastic Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional customer service, resolving inquiries, and ensuring a positive experience. You will handle a variety of tasks including answering incoming calls, responding to emails, and handling customer complaints or issues. Key Responsibilities: Answer incoming calls and respond to customer emails promptly and professionally. Identify customer needs, clarify information, and provide solutions or alternatives. Keep records of customer interactions, transactions, comments, and complaints. Follow communication procedures, guidelines, and policies. Ensure customer satisfaction and provide professional customer support. Requirements: Strong phone contact handling skills and active listening. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. High school diploma or equivalent; college degree preferred. Proficient in relevant computer applications. Knowledge of customer service principles and practices. Ability to adapt to different personality types.

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