![Mapletree](https://media.trabajo.org/img/noimg.jpg)
Assistant Manager, Infrastructure
1 month ago
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Assistant Manager, Infrastructure / Senior System Engineer (Base in Singapore)
Employment Type:
Permanent
Location:
Singapore
The Role
This position will provide network support for Mapletree Group, which includes being the point of contact for all requests, issue resolutions, and support change requests after office hours, both local and overseas.
Job Responsibilities
Provide first and second level Network support.
Hands-on experience in configuring and troubleshooting routing and switching protocols - BGP, OSPF, HSRP, Layer 2 switch (e.g., VLAN, STP).
Working knowledge of OSI layer 7 protocols including TCP/UDP, DNS, DHCP, HTTP/HTTPS.
Experience in network segmentation through routing, VPN, SD-WAN.
Experience in Solarwinds, familiar with SIEM, and syslog.
Experience in managing Cisco call manager and teams voice.
Primary responsibility for voice systems, Cisco Enterprise Voice and Microsoft Team.
Responsible for support of projects, change requests where needed, and accommodate project/change timelines and work schedules.
Comfortable to travel where needed.
Able to manage, plan, and resource projects effectively in a complex organisation.
Understanding of incident, problem, change management processes.
Ensuring network systems are compliant with security policies and follow the Standard Operating Process (SOP).
Good team player and able to work at all levels; confident and self-driven.
Manage operational admin activities such as:
Supervising vendors and ensuring works are carried out appropriately, ensuring SLAs are met, monthly reporting.
Procuring equipment and services.
Maintaining billing records, contract expiry, and coordinating payments.
Updating documentation for systems, equipment inventory, SOPs, etc.
Monitoring systems.
Preparing status reports for management.
Job Requirements
Diploma in Information Technology, and a Cisco Certified Network Professional (CCNP) or related disciplines.
At least 5 years of relevant hands-on experience.
Familiarity with Cisco Switching and Routing, Juniper, and Palo Alto Firewall are essential.
Responsible individual who is self-motivated, independent, and a good team player preferred.
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