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Contact Center Support Rep

2 months ago

Irving, United States GXO Logistics, Inc. Full time
Logistics at full potential.

At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

Concierge/Sales Rep

As a Skin Care Expert, you will work to provide first-class experience for our clients.We are looking for individuals who are service-oriented and passionate about skincare to answer questions and make product recommendations.

The ideal candidate would look like this:
  • Esthetician passionate about skin care
  • Dependablemore reliable than spontaneous
  • People-orientedenjoys interacting with people
Responsibilities
  • Answer text e-mails/e-chats
  • Project a professional company image on behalf of our clients through text chat interaction
  • Provide clients with basic products and/or service information
  • Promote client's products
  • High-volume adaptability and multitasking
  • Must be comfortable with product consultation and suggestive upselling
  • Commitment to extensive product knowledge, ability to use product knowledge to provide customer consultation and suggestive upselling for skin care products
  • Ability to translate trend looks and techniques into easy-to-follow steps for clients
  • Answer inquiries while maintaining and updating the customer database
  • Maintain a sense of urgency in responding to the customer needs
  • Be creative and go above and beyond when assisting our customers
  • Make recommendations to help improve the customer's experience
Qualifications
  • Background in Cosmetology, Luxury Retail/Cosmetic, other experience with beauty and skin care, Required
  • Licensed Esthetician, Required
  • 6 months of Customer Service experience (in person or over the phone), Required
  • Ability to make suggestive sales and achieve sales goals
  • Regular and punctual attendance, Required
  • Ability to professionally communicate on verbal and written platforms


GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.

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