Contact Center Manager
4 weeks ago
Customer service is at the core of Moxie Pest Control’s mission to improve the quality of life for our customers and employees. The Contact Center Manager is a key role to provide quality service to all of our customers. The Contact Center Manager oversees a team of Customer Service Agents and leads their day-to-day performance.
Core Responsibilities
The core responsibilities of this role will include but are not limited to:
Customer service
Ongoing training
Process accuracy
Employee development
Maintain service levels
Detailed responsibilities and expectations:
Manage the daily operations of inbound and outbound interactions to meet service level expectations.
Monitor live calls and messages to deliver appropriate solutions for our customers.
Real-time management of contact center metrics and statuses.
Analyze contact center, staffing, and performance metrics.
Manage agent behavior and expectations to meet company goals.
Manage team time and attendance.
Handle supervisor/escalated calls.
Review interaction scorecards and coach to Quality Assurance standards.
Enforce company policies and minimum performance requirements.
Plan incentives and foster a positive culture.
Be the solution to problems that cross your path.
Meet with the team regularly to review performance and career development.
Facilitate meetings and training in an effective and engaging manner.
Lead others by example in thinking creatively and critically, as well as in effort and urgency.
Hold yourself and others accountable to company expectations.
Communicate clearly and often, ask questions
Qualifications
Bachelor’s Degree preferred or equivalent combination of education and work experience.
Intermediate knowledge in Google Sheets and/or Microsoft Excel.
Experience with call center operations and contact center software.
Strong analytical skills.
Professional verbal and written communication skills.
Able to understand and describe complex problems.
Has a clear understanding of prioritizing tasks and meeting deadlines.
Able to motivate and inspire action in others.
Willingness to provide honest feedback to supervisor, peers, and direct reports.
Demonstrated ability to lead others and delegate tasks.
Moxie Pest Control is named for the drive and enthusiasm embraced by our team Our mission is to improve the quality of life for our customers, team, and community.
We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character.
We’re more than just a pest control company
What We Live ByDo The Right Thing
We believe in striving to do the right thing because we genuinely care about our customers
Be Nice
We think kindness is contagious, and we believe small gestures can have a big impact.
Be The Solution
It’s an understatement to say we take pride in our work. We live by the motto: “If a thing is worth doing, it’s worth doing well.”
Keep Improving
Because we care about helping our customers, we take our job knowledge seriously.
At Moxie Pest Control we offer a total rewards package that supports the health, life, and career of our employees. The available plans and programs include:
2021 & 2022: Great Places To Work and Top Places to Work
Awards & Recognition
Monthly Company Events
Quarterly Service Projects
Paid Time Off
AAP / EEO Statement
Moxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
Moxie Pest Control absolutely prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
-
Global Contact Center Operations Manager
2 days ago
Irving, Texas, United States Gartner Full timeJob SummaryGartner is seeking a highly skilled and experienced professional to lead our Global Contact Center operations. As a key member of our Customer Service Center of Excellence team, you will be responsible for managing our contact center vendor, ensuring seamless customer experiences, and driving continuous improvement initiatives.Key...
-
Representative Contact Center
1 week ago
Irving, United States Pacific Dental Services Full timeNow is the time to join Pacific Dental Services. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! The primary role of the Representative, Contact Center is to assist Dental Offices with scheduling, canceling and...
-
Representative Contact Center
3 months ago
Irving, United States Pacific Dental Services Full timeNow is the time to join Pacific Dental Services. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! The primary role of the Representative, Contact Center is to assist Dental Offices with scheduling, canceling and...
-
Representative Contact Center
5 days ago
Irving, United States PDS Health Full timeNow is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! The primary role of the Representative, Contact Center is to assist Dental Offices with scheduling, canceling and rescheduling...
-
Irving, Texas, United States Innova Solutions Full timeAbout the RoleInnova Solutions is seeking a highly skilled CX Configuration Specialist to join our team. As a key member of our Consulting Services practice, you will work with clients to design and implement enterprise-wide Contact Center solutions on the NICE InContact CXone platform.Key ResponsibilitiesProvide application engineering professional...
-
Irving, Texas, United States Diversant Full timeAbout the RoleWe are seeking a highly skilled CX Configuration Specialist to join our team at Diversant. As a key member of our Consulting Services practice, you will work with clients to manage enterprise-wide Contact Center solutions on the NICE inContact CXone platform.Key ResponsibilitiesProvide application engineering professional services, specifically...
-
Lead Contact Center Engineer
4 weeks ago
Irving, United States MCKESSON Full timeMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a...
-
Work From Contact Center Support Representative
3 months ago
Irving, United States GXO Logistics Full timeLogistics at full potential. At GXO, we're constantly looking for talented individuals at all levelswho can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at workand the resources to build a career...
-
Work From Contact Center Support Representative
2 months ago
Irving, United States GXO Logistics, Inc. Full timeLogistics at full potential. At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a...
-
Irving, United States GXO Full timeLogistics at full potential. At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a...
-
Irving, United States GXO Logistics Full timeLogistics at full potential. At GXO, we're constantly looking for talented individuals at all levelswho can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at workand the resources to build a career...
-
Healthcare Contact Representative
3 months ago
Irving, United States CornerStone Staffing Full timeJob DescriptionJob DescriptionCornerStone Staffing is hiring for Healthcare Contact Representative in Irving, TX. Work for one of the largest independent specialty pharmacies in the US!! Location: Irving, TX 75063Pay: $16.00/hr.Schedule: Monday - Friday, 8am-7pm (must have flexibility for 8 hr. shift) Job Description:Responsible for answering the phones,...
-
Loss Mitigation Single Point of Contact
3 months ago
Irving, United States BSI Financial Services Full timeJob DescriptionJob DescriptionSummary/ObjectiveThe Loss Mitigation Single Point of Contact is a liaison between the loss mitigation operations team and borrowers to create a viable solution to avoid Foreclosure proceedings. Our representatives are expected to provide exceptional servicing of mortgage loans and be able to identify eligible programs for the...
-
Loss Mitigation Single Point of Contact
3 months ago
Irving, United States BSI Financial Services Full timeJob DescriptionJob DescriptionSummary/ObjectiveThe Loss Mitigation Single Point of Contact is a liaison between the loss mitigation operations team and borrowers to create a viable solution to avoid Foreclosure proceedings. Our representatives are expected to provide exceptional servicing of mortgage loans and be able to identify eligible programs for the...
-
Service Center Manager
1 month ago
Irving, United States The McAlear Group Full timeThis position will manage all operational activities and associated costs of the assigned service center while maintaining a focus on increasing revenue, maximizing production efficiencies, and providing superior customer service.Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of...
-
Service Center Manager
2 months ago
Irving, United States The McAlear Group Full timeThis position will manage all operational activities and associated costs of the assigned service center while maintaining a focus on increasing revenue, maximizing production efficiencies, and providing superior customer service.Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of...
-
HR Call Center
4 weeks ago
Irving, United States APR Consulting Full timeAn aerospace client is looking for an HR Call Center Representative to provide tier 1 support from phone, chat, and email channels in support of multiple areas including human resources, payroll, timekeeping, travel, and other functions as needed. Location: Irving, TX 75063 (Hybrid) Position: HR Call Center Representative Pay Rate: $19/hr. on W2 Duration:...
-
HR Call Center
3 months ago
Irving, United States APR Consulting Full timeAn aerospace client is looking for an HR Call Center Representative to provide tier 1 support from phone, chat, and email channels in support of multiple areas including human resources, payroll, timekeeping, travel, and other functions as needed.Location: Irving, TX 75063 (Hybrid)Position: HR Call Center RepresentativePay Rate: $19/hr. on W2Duration: 12...
-
HR Call Center
3 months ago
Irving, United States APR Consulting Full timeAn aerospace client is looking for an HR Call Center Representative to provide tier 1 support from phone, chat, and email channels in support of multiple areas including human resources, payroll, timekeeping, travel, and other functions as needed.Location: Irving, TX 75063 (Hybrid)Position: HR Call Center RepresentativePay Rate: $19/hr. on W2Duration: 12...
-
HR Call Center Representative
1 week ago
Irving, United States APR Consulting Full timeHR Call Center Representative Location: Irving, Texas Type: Contract Job #77817 An aerospace client is looking for an HR Call Center Representative to provide tier 1 support from phone, chat, and email channels in support of multiple areas including human resources, payroll, timekeeping, travel, and other functions as needed. Location: Irving, TX...