Current jobs related to Medical Equipment Customer Service Representative - Amherst - Rotech Healthcare

  • Customer Service Representative

    2 weeks ago

    Amherst, Massachusetts, United States Waterford Fire Service Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide...

  • Customer Service Representative

    3 weeks ago

    Amherst, Massachusetts, United States Waterford Fire Service Full time

    **Job Summary**We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.**Key Responsibilities:**Provide warm and welcoming...

  • Customer Service Representative

    2 weeks ago

    Amherst, Massachusetts, United States The Sherwin-Williams Company Full time

    {"title": "Customer Service Representative", "content": "Customer Service RepresentativeAt The Sherwin-Williams Company, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our wholesale and retail customers, ensuring...

  • Customer Service Representative

    4 months ago

    Amherst, United States U-Haul Full time

    **job category research study** We want to make job hunting easier by updating the structure of job titles and categories to improve upon the job search experience. Please participate in a brief drag-and-drop activity to let us know how you recognize and relate to general job classifications. **Customer Service Representative** **U-Haul Offers Customer...

  • Customer Service Representative

    3 weeks ago

    Amherst, New York, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Michaels Stores. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, maintaining a high level of product knowledge, and ensuring a seamless shopping experience for our...

  • Customer Service Representative

    1 week ago

    Amherst, Ohio, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job Opportunity We are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. Key Responsibilities: Greet customers and provide them with a...

  • Customer Service Representative

    3 weeks ago

    Amherst, New York, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Michaels Stores. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, maintaining a high level of product knowledge, and ensuring a seamless shopping experience for our...

  • Customer Service Representative

    4 months ago

    East Amherst, United States Lifemark Health Group Full time

    **Customer Service Representative -** **pt Health Physiotherapy Amherst** **Amherst, NS****Status:** Permanent part-time **Location:** 150 Robert Angus Dr, Suite 200 **Schedule:** Monday-Friday, approximately 25-30 hours per week **Mandatory requirement:** All Lifemark Health Group employees are required to be fully vaccinated against COVID-19. Full...

  • Customer Service Representative

    2 days ago

    Amherst, Massachusetts, United States Northwest LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Northwest LLC. As a key member of our retail network, you will play a vital role in delivering exceptional customer experiences and providing top-notch service to our clients.Key ResponsibilitiesProvide exceptional customer service by welcoming...

  • Customer Service Representative

    2 days ago

    Amherst, Massachusetts, United States Wegmans Food Markets Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our sub shop team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, preparing and serving food, and maintaining a clean and welcoming store environment.Key ResponsibilitiesProvide excellent...

  • Customer Service Representative

    24 hours ago

    Amherst, Massachusetts, United States Wegmans Food Markets Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our sub shop team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, preparing and serving food, and maintaining a clean and welcoming store environment.Key ResponsibilitiesProvide excellent...

  • Customer Service Representative

    3 weeks ago

    Amherst, Ohio, United States Kelly Services, Inc. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Experience Representative to join our team at Kelly Services, Inc.Key Responsibilities:Create and manage standard quotations, sales orders, and returns in SAP received via phone or electronically from internal and external customers.Handle internal and external customer inquiries...

  • Customer Service Representative

    4 months ago

    Amherst, United States Premier Toyota Full time

    **WHO WE ARE:** We seek to be the best in market dealership. Positive energy and a friendly atmosphere supports exceptional earnings. Premier is driven to develop *amazing people* , earn *customer loyalty* and deliver *operational excellence* . These pillars are the foundation of our company. **THE ROLE:** The Customer Service Representative (CSR) is...

  • Customer Service Representative

    2 weeks ago

    East Amherst, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.Key ResponsibilitiesCustomer Service: Provide...

  • Customer Service Representative

    3 days ago

    Amherst, New York, United States Wegmans Food Markets Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our sub shop team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, preparing and serving food, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide excellent...

  • Customer Service Representative

    24 hours ago

    Amherst, Ohio, United States Domino's Pizza LLC Full time

    Join Our Team at Domino's Pizza LLCAbout the JobWe're on the hunt for talented individuals to join our dynamic team at Domino's Pizza LLC. As a customer service representative, you'll be the face of our brand, providing top-notch service to our customers and ensuring their satisfaction with every interaction. If you're passionate about delivering exceptional...

  • Customer Service Representative

    3 weeks ago

    Amherst, Massachusetts, United States Progressive Staffing LLC Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Progressive Staffing LLC. As a key member of our team, you will be responsible for providing exceptional customer service to our clients and patients.Key Responsibilities:Phone Support: Handle high volumes of inbound and outbound calls to...

  • Customer Service Representative

    3 weeks ago

    East Amherst, United States Lifemark Health Group Full time

    Job Summary:Lifemark Health Group is seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional patient care and administrative support to our patients, staff, and stakeholders.Key Responsibilities:Ensure optimal patient care through...

  • Customer Service Representative

    7 days ago

    East Amherst, United States Lifemark Health Group Full time

    Job SummaryWe are seeking a highly skilled and organized Customer Service Representative to join our team at Lifemark Health Group. As a key member of our team, you will provide exceptional administrative support to patients, staff, and stakeholders, ensuring a seamless and efficient experience for all.Key ResponsibilitiesProvide friendly, enthusiastic, and...

  • Customer Service Representative

    4 weeks ago

    Amherst, Massachusetts, United States Monro Inc. Full time

    Position OverviewRole Summary: The Customer Service Representative is a pivotal role that emphasizes outstanding service delivery at Monro Inc.This position involves interacting with customers, managing appointment scheduling, and effectively communicating service offerings in line with the Monro sales methodology.Key responsibilities include supporting the...

Medical Equipment Customer Service Representative

4 months ago

Amherst, United States Rotech Healthcare Full time
About Rotech

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com

Overview and Responsibilities

Job Summary

We are seeking a dedicated Customer Service Representative to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third party reimbursement. In the State of NY this position pays between $17/hr - $20/hr depending on related experience

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

  • Assists with updating respiratory grid
  • Clears previous day's route and checks all paperwork for accuracy and completeness
  • Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
  • Completes SOPs/CMNs and documents on tracking log
  • Complies with all applicable company policies and procedures to meet JCAHO and company standards
  • Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries
  • Maintains referral log
  • Monitors office supplies
  • Prepares deposit for location on a weekly basis
  • Prepares invoices for next day routes
  • Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
  • Provides service for all retail/walk-in equipment requests
  • Provides technical assistance to customers
  • Verifies Medicare, Medicaid, and private insurance coverage information
  • Works with outside agencies to resolve customer issues
  • May be required to cover on call, drive a company vehicle and make deliveries to patient's homes
  • Performs other duties as assigned

Qualifications

Employment is contingent on

  • Background investigation (company-wide)
  • Drug screen (when applicable for the position)
  • Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

  • High school diploma or GED equivalent, required

Preferred Education and/or Experience

  • Experience with medical equipment, preferred
  • Experience with medical billing practices and of billing reimbursement, preferred
  • Experience in medical field and administrative record management, preferred
  • One year of related work experience, preferred
  • Medical terminology, preferred

Skills and Competencies

  • Accurately perform simple mathematical calculations
  • Effectively communicate in English; both oral and written
  • Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
  • Maintain confidentiality, discretion and caution when handling sensitive information
  • Multi-task along with attention to detail
  • Self-motivation, organized, time-management and deductive problem solving skills
  • Work independently and as part of a team

Machines, Equipment and Technical Abilities

  • Email transmission and communication
  • Internet navigation and research
  • Microsoft applications; Outlook, Word and Excel
  • Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

  • Lift and carry office equipment at times
  • Requires lifting (minimum of 35 pounds) and transporting of patient equipment
  • May be required to cover on call, drive a company vehicle and make deliveries to patient's homes
  • Requires contact with patients and equipment with potential exposure to contagious pathogens
  • Requires sitting, walking, standing, talking and listening
  • Requires close vision to small print on computer and/or tablet and paperwork

Rotech Information

Benefits

  • 401k
  • Medical, Dental and Vision
  • Life Insurance and Disability
  • Generous Paid Time Off and Paid Holidays
  • Employee Discount Program
  • Employee Recognition Program
  • Bonus and Incentive Opportunities
  • Mileage reimbursement (when applicable for the position)
  • Telephone reimbursement (when applicable for the position)

Make the Right Move and Submit your Resume Today The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account. All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.