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Customer Service Rep

3 months ago

Hickory, United States US Conec Ltd Full time

The Customer Service Representative serves as the primary contact between customers and US Conec. Assists customers with the selection and purchase of all US Conec products and services, while maintaining excellent working relationships. Communicates with customers, both external and internal, via telephone and email - enter quotes, orders, notifications, return orders, sample orders, streamline quality issues or concerns and implement customer requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties as assigned):

•Enters and expedites orders in an accurate, timely manner using US Conec processing system

•Prepares shipping and export documentation

•Develops a high level of product knowledge including technical specifications, pricing procedures and systems for all products, tools, and services sold and marketed by US Conec

•Gains knowledge of credit policy; obtain credit information from customer and customer set up

•Maintains and uses files on product specifications, pricing information, open/close customer orders and customer specifications

•Prepares project level/formal quotes/contracts based on the strategies provided by Sales or Product Management

•Participates with order scheduling, quotes, routing, returns, invoicing, and credits issued

•Facilitates information transfer between Customers, CSR, Product Management, Sales, and Application Engineers

•Develops and maintains good working relationships with internal/external customers, and manage assigned accounts

•Demonstrates ability to work and communicate with foreign markets.

•Assists CS department with clerical responsibilities such as letters on sales leads, product releases, literature packages and samples

Requirements

•High School Diploma/GED

•Previous customer service or sales experience required

•A high level of professionalism, interpersonal skills, maturity, and flexibility.

•Outstanding verbal and written communications skills

•Highly developed skills of prioritization, personal organization, and time management

•Proven skills at supporting internal and external customers, and aggressively nurturing a positive attitude through difficult situations

•Skilled at identifying procedural problems as well as suggesting and implementing solutions

•Excellent verbal/written communication skills along with accurate typing and computer skills

•Must be flexible, have a high energy level and be a team player

•Inside Sales/Sales Development experience a plus

•Knowledge and experience with a CRM (Salesforce or other) a plus

•Foreign Language skills a plus