Regional Claims Supervisor

4 weeks ago


Boston, United States PMA Companies Full time

As a member of our Claims management team supervise claims staff to ensure appropriate claim outcomes through consistent execution of best claims practice. In this role utilize your prior claims and management experience to achieve business plan goals and to ensure compliance with legal statutes, policy provisions and company guidelines while fostering a culture of communication.

Responsibilities:

  • Manages the assignment of losses to claims staff and provides technical direction and ongoing guidance through effective diary management.
  • Ensures timely, accurate documentation of claim activity.
  • Selects, trains, coaches and mentors unit personnel.
  • Plans staff responsibilities and directs activities, utilizing staff resources effectively to meet department goals in accordance with approved plans and budgets.
  • Develops staff to respond to current and anticipated needs of department as well as determining career development goals of individuals.
  • Ensures appropriate case reserves consistent with company guidelines.
  • Extends settlement authority on claims exceeding adjuster's granted authority.
  • Develops, recommends and implements short range objectives consistent with company business goals, guidelines and programs.
  • Recognizes and analyzes trends across the claims portfolio at the adjuster, unit and account levels.
  • Reports on observations and recommends remedial action as needed.
  • Administers salary and personnel programs under guidance of manager.
  • Utilizes quality assurance programs and develops training agenda based on opportunities for improvement.
  • Utilizes performance management process effectively, on an ongoing basis, to maximize performance of employees, correct performance problems, provide development opportunities, and promote effective communication with employees.
  • Manages the account management process and resolves service issues.
  • Promotes effective communication among and between work groups, and between management and employees.
  • Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.

  • Bachelor's degree and/or a minimum of three years of work experience in an insurance related industry required.
  • Experience with MA, VT, CT and NH and RI workers compensation claims and appropriate licenses needed.
  • Extensive knowledge of WC regulations (jurisdiction-specific), insurance contracts, applicable law and adjusting techniques.
  • Previous supervisory experience.
  • Familiarity with medical terminology.
  • Demonstrated leadership, coaching, mentoring and teamwork skills
  • Advanced skills in applying sound judgment/analysis, decision making/problem solving, planning and organization and negotiation.
  • Excellent verbal and written communication skills.
  • Excellent customer service and collaboration skills gained through previous work experience.
  • Computer literacy, including working knowledge of MS Office Product Suite, i.e. Word, Excel, PowerPoint.
  • Chartered Property Casualty Insurance (CPCU); Associate in Claims (AIC) designation or similar professional designation desired.
  • Ability to travel for business purposes; approximately 15%

  • Senior Claims Adjuster

    33 minutes ago


    Boston, United States PMA Companies Full time

    Job Description: As a member of our claims team, utilize your knowledge of Workers Compensation to independently investigate, evaluate and resolve assigned claims of a more complex nature in order to achieve appropriate outcomes. In this position you will administer and resolve highest risk management expectations claims in a timely manner in accordance with...


  • Boston, United States PMA Companies Full time

    Job Description: As a member of our claims team, utilize your knowledge of Workers Compensation to independently investigate, evaluate and resolve assigned claims of a more complex nature in order to achieve appropriate outcomes. In this position you will administer and resolve highest risk management expectations claims in a timely manner in accordance with...


  • Boston, United States PMA Companies Full time

    As a member of our claims team, utilize your knowledge of Workers Compensation to independently investigate, evaluate and resolve assigned claims of a more complex nature in order to achieve appropriate outcomes. In this position you will administer and resolve highest risk management expectations claims in a timely manner in accordance with legal statues,...


  • Boston, United States PMA Companies Full time

    Job Description: As a member of our claims team, utilize your knowledge of Workers Compensation to independently investigate, evaluate and resolve assigned claims of a more complex nature in order to achieve appropriate outcomes. In this position you will administer and resolve highest risk management expectations claims in a timely manner in...


  • Boston, MA, United States Starr Companies Full time

    Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we...


  • Boston, United States e-Dealer Full time

    **Regional Sales Manager, New England** Sales Boston, Massachusetts Minimum Experience **Manager/Supervisor** EBlock is a rapidly growing technology company in the automotive space. We are an engaged and energetic team of technology, automotive and sales professionals and we are committed to being the best digital auction company in the world. Were currently...


  • Boston, United States Vision Security Full time

    At New Millennium, we deliver solutions to leading companies worldwide so they can assess, acquire, and manage their workforce for improved business performance. To realize our vision of making our innovative and comprehensive solutions synonymous with talent leadership, we look to attract, hire, and retain the best talent in the industry.New Millennium...


  • Boston, United States PMG, Inc. Full time

    Description At New Millennium, we deliver solutions to leading companies worldwide so they can assess, acquire, and manage their workforce for improved business performance. To realize our vision of making our innovative and comprehensive solutions synonymous with talent leadership, we look to attract, hire, and retain the best talent in the industry. New...

  • Service Manager

    2 days ago


    Boston, United States MetLife Services and Solutions, LLC Full time

    Description and Requirements Role Value Proposition: This role manages Account Manager (AM), Client Service Consultant (CSC) and Sales Coordinator (SC) associates for a Regional Market service team within the Northeast Region. Drives quality broker and customer service experiences and secures profitable revenue through the management of internal customer...


  • Boston, United States UDR, Inc. Full time

    UDR, Inc. is hiring a District Service Manager to join our team in Boston, MA. The position oversees the maintenance operations of three luxury apartment communities located in Boston City: 2 high rise communities in Seaport and South End and one midrise in Back Bay. GENERAL SUMMARY OF DUTIES: Promotes the highest efficiency and customer service level of...


  • Boston, United States Dept of Children and Families Full time

    DCF is seeking a dedicated professional to oversee the timely delivery of high-quality medical care for children within our agency and being an instrumental leader to a team of regional nurses. As the **Central Office Nurse Supervisor**, you will play a pivotal role within the Health and Medical Services Team, with occasional availability for consultation...


  • Boston, United States Boston Medical Center Full time

    POSITION SUMMARY: Under direct supervision of the Operations Supervisor, the WCS provides clerical and administrative support to the orthopedic patients with musculoskeletal work-related injuries covered by "worker's compensation" insurance. The WCS processes data, generates routine reports and provides direct and timely support to claim representatives and...


  • Boston, United States Action for Boston Community Development, Inc., (ABCD) Full time $76,495

    The ABCD Finance team is hiring! If you are a detail-oriented individual passionate about community development and possess the skills to excel in this role, we invite you to join our team at ABCD as an Accounts Payable Supervisor. Come make a meaningful impact and be part of a legacy that shapes positive change in Greater Boston. Key...


  • Boston, United States Boston Medical Center Full time

    POSITION SUMMARY: Under direct supervision of the Operations Supervisor, the WCS provides clerical and administrative support to the orthopedic patients with musculoskeletal work-related injuries covered by “worker’s compensation” insurance. The WCS processes data, generates routine reports and provides direct and timely support to claim...


  • Boston, United States Partners Healthcare System Full time

    External Description Description - External GENERAL SUMMARY/ OVERVIEW STATEMENT: Functioning under the direction of the principal investigators and other faculty members, the Research Specialist works independently to conduct high level, complex research study design and analysis in the areas of pharmacoepidemiology, epidemiology/biostatistics, and...


  • Boston, United States Commonwealth of Massachusetts Full time

    Description The Department of Unemployment Assistance (DUA) administers the Unemployment Insurance (UI) program which provides temporary income assistance to Massachusetts workers who are unemployed through no fault of their own and who are able to work, available for work and looking for a job.  The Compliance Officer monitors for the purpose of...


  • Boston, United States AmeriCorps Full time

    AmeriCorps Legal Advocates of MA ALA-Massachusetts advocates serve at partner organizations throughout Massachusetts to provide legal assistance to low-income individuals and families. They are closely supervised by an onsite legal professional in all activities. Selected candidates must be living to Massachusetts or a neighboring state by September 2024,...


  • Boston, MA, United States Chubb Full time

    DescriptionAbout ChubbChubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its...

  • Teen Leader

    1 month ago


    Boston, United States YMCA of Greater Boston Full time

    Job DescriptionJob DescriptionTitle: Teen LeaderPosition Type: Non-Exempt Location: Brighton, East Boston, Huntington Ave, Chinatown, Dorchester, and Hyde ParkPosition Summary:Teen Leaders are responsible for teen program/club development, supervision, recruitment/retention and implementation of the Y’s teen programs and fostering relationships with...


  • Boston, United States Boston Medical Center Full time

    **Position**:Patient Access Specialist Team Lead **Department**:Admitting **Schedule**:Full time. Thursday through Monday 11am to 7:30pm. ***: Under general supervision from the department supervisor, manager or director, the Patient Access Specialist Team Lead is responsible for optimizing department operations by ensuring patient throughput is expedited...