Technical Support Specialist

1 week ago


Albany, United States D-EDGE Hospitality Solutions Full time

**Technical Support Specialist (M/F)**

* Permanent contract

* Starting date: November 20, 2021

* Barcelona

**The job**

**Technical Support Specialist (M/F)**

* Permanent contract

* Starting date: November 20, 2021

* Barcelona

**Job description**

**ABOUT THE TEAM :**

The team purpose is to provide technical support helping customers within the D-EDGE Suite of products.

The team is the first point of contact for customers technical requests.

**YOUR MISSION :**

* While covering the weekend support shift, attend proactively to our customers requests and issues via phone and Salesforce cases

* As the first contact, the Technical Support Specialist is in charge of answering incoming phone calls.

* Create / Take ownership of cases in Salesforce proactively

* Investigate & solve customers issues in the shortest possible delay

* Provide prompt, professional and customized assistance to clients seeking advice on the use of D-EDGE products

* Manage clients complaints concerning the issues with our suite of tools

* Resolve product issues by understanding, determining the cause of the problem, selecting and explaining the best solution to solve the problem

**Schedule: 40h/week (5days x8hours)**

Shift 1: Saturday, Sunday, Monday, Tuesday, Wednesday. From 8h to 17h (1h lunch)

Shift 2: Wednesday, Thursday, Friday, Saturday, Sunday. From 11h to 20h (1h lunch)

**Preferred experience**

* Customer Service experience is required

* Knowledge in hotels, tourism or online distribution is a real bonus

* You have computer skills, you like it and your entourage see you as a geek

* Being lflexible and proactive and can work independently

* Problem-solving and Teamwork

* Knowledge of D-EDGE solutions is a plus.

* Outstanding communication and phoning skills

**WHAT WE OFFER :**

* Attractive salary according to your profile

* Meal Allowance

* Accor Employee Card : Discount on hotel bookings

* Individual access to the Udemy e-learning platform (more than 100,000 online courses)



  • Albany, United States Olympic Networking Technology Full time

    Job DescriptionJob DescriptionThis is a contract role for a Technical Support Specialist. Must have experience with SCCM-Microsoft System Center Configuration Manager (now MCM-Microsoft Configuration Manager) for imaging machines and CompTIA A+ certification. This is an on-site, six month contract role located in the Albany, New York Metropolitan Area and be...


  • Albany, United States Olympic Networking Technology Full time

    Job DescriptionJob DescriptionThis is a contract role for a Technical Support Specialist. Must have experience with SCCM-Microsoft System Center Configuration Manager (now MCM-Microsoft Configuration Manager) for imaging machines and CompTIA A+ certification. This is an on-site, six month contract role located in the Albany, New York Metropolitan Area and be...


  • Albany, United States Olympic Networking Technology Full time

    This is a contract role for a Technical Support Specialist. Must have experience with SCCM-Microsoft System Center Configuration Manager (now MCM-Microsoft Configuration Manager) for imaging machines and CompTIA A+ certification. This is an on-site, six month contract role located in the Albany, New York Metropolitan Area and be available M-F 9-5. Must have...


  • Albany, United States Coastal Farm & Home Supply LLC Full time

    Job DescriptionJob DescriptionPosition Type: Entry LevelSalary or Hourly: HourlyHours: 40hr./wk.Schedule: Monday-Friday 8:00am-5:00pm. Evenings and occasional weekends on call.About the CompanyCountry Supplier is the home of two familiar brands: CAL Ranch Stores in Idaho, Utah, Nevada and Arizona, and Coastal Farm and Ranch in Washington and Oregon....


  • Albany, United States Rehabilitation Support Services, Inc. Full time

    Rehabilitation Support Services, Inc. is a not-for-profit Agency based in Altamont, NY that operates programs in 17 counties in NYS. We are seeking a service-oriented and self-motivated professional to join our IT support team as a Desktop Support Specialist. This position will provide an opportunity to work directly under and learn from an engineer with 20...


  • Albany, United States Health Research Full time

    Applications to be submitted by June 26, 2024 Compensation Grade: P16 Compensation Details: Minimum: $57,247.00 - Maximum: $57,247.00 Annually Department (OHEHR) AI - AIDS Institute About Health Research, Inc. Health Research, Inc. (HRI) contributes to the health and well-being of the people of New York State by complementing and enabling the...


  • Albany, United States Health Research Full time

    Applications to be submitted by June 26, 2024 Compensation Grade: P16 Compensation Details: Minimum: $57,247.00 - Maximum: $57,247.00 Annually Department (OHEHR) AI - AIDS Institute About Health Research, Inc. Health Research, Inc. (HRI) contributes to the health and well-being of the people of New York State by complementing and enabling the strategic...


  • Albany, United States Zurich Insurance Group Full time

    Buscamos un/a Technical Support Specialist para integrarse en el equipo de Tecnologa. Tu objetivo ser dar soporte a los desarrolladores en el Ciclo de Vida de las aplicaciones en los entornos previos de Zurich y cumpliendo los procesos establecidos. Tu da a da consistir en: * Garantizar la disponibilidad de entornos no productivos (DES, INT y UAT) durante...


  • Albany, United States D-EDGE Hospitality Solutions Full time

    **Technical Support Specialist - Weekend Shift M/F** * Permanent contract * Starting date: November 20, 2021 * Barcelona **Job description** **ABOUT THE TEAM :** The team purpose is to provide technical support helping customers within the D-EDGE Suite of products. The team is the first point of contact for customers technical requests. **YOUR MISSION...


  • Albany, United States Regeneron Pharmaceuticals, Inc Full time

    We are looking for a QC Technical Resources Specialist with a Monday-Friday, 8am-4:30pm schedule. This position supports lifecycle management within the QC Technical Resources groups. Utilizes and applies scientific knowledge and techniques to perform and review assay characterization, optimization, transfer, validation and investigation for QC group....


  • Albany, New York, United States VOLT Management Full time

    IT Support Specialist Needed This medical technology company is looking for an IT Support Specialist for onsite support. You will provide support of all PC, Network, Server hardware and Software Applications included but not limited to: Lotus Notes, MS Outlook, MS Office, Virtual Desktop, Junos Pulse, Active Directory, LANDesk Application Deployment, MDT...


  • Albany, United States Hixny Full time

    Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where your technical skills and interpersonal abilities are put to the test? If so, we have an exciting opportunity for you! **Position**: Client Support Specialist **Location**: Remote* **Hours**: Full-time, 40 hours per week (Monday to Friday 8 am...


  • Albany, United States Resource Logistics Full time

    IT White-glove Support Specialists Location: Albany, NY Hire Type: Full-Time salary - 75k The role of IT White-glove Support is crucial in providing helpdesk technical support. The candidates must be adept at troubleshooting and documenting issues effectively. This role is the first point of contact for all inbound service requests for PC, Apple, or...


  • Albany, United States Zurich Insurance Group Full time

    ** Application Support Specialist** 76495 **Our opportunity** Based in Barcelona, the Application Support Specialist main focus will be ensuring the availability and proper functioning of a global application for our internal stakeholders. He or she will be part of a team of global service management team and will be the main contact in terms of Operations...


  • Albany, United States Fusco Personnel, Inc. Full time

    Job DescriptionJob DescriptionCOMPUTER SUPPORT SPECIALISTS – Albany, NYFusco Personnel is recruiting for contract Computer Support Specialists to join one of our clients located in Albany, NY. This is a full-time, long-term contract opportunity! QUALIFICATIONS: Provide technical assistance to computer system users. Answer questions or resolve computer...


  • Albany, United States ASWAT Full time

    Job DescriptionJob DescriptionSalary: We are currently seeking a Technical Support Engineer to join our team at ZIWO - KSA Team. About ZIWO:ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) offering seamless communication solutions for businesses worldwide, encompassing Phone, WhatsApp, and SMS interactions. With ready-made plugins for most...


  • Albany, United States ASWAT Full time

    Job DescriptionJob DescriptionSalary: We are currently seeking a Technical Support Engineer to join our team at ZIWO - KSA Team. About ZIWO:ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) offering seamless communication solutions for businesses worldwide, encompassing Phone, WhatsApp, and SMS interactions. With ready-made plugins for most...


  • Albany, United States ASWAT Full time

    Job DescriptionJob DescriptionSalary: We are currently seeking a Technical Support Engineer to join our team at ZIWO - KSA Team. About ZIWO:ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) offering seamless communication solutions for businesses worldwide, encompassing Phone, WhatsApp, and SMS interactions. With ready-made plugins for most...

  • Support Specialist

    1 week ago


    Albany, United States CAPITAL DISTRICT PHYSICIANS HEALTH PLAN INC Full time

    Grounded by a compelling mission, core values, and compassion for people, CDPHP and its family of companies offer a strong foundation for a rewarding career. Established in 1984, CDPHP is a physician-founded, member-focused, and community-based not-for-profit health plan that offers high-quality affordable health insurance to members throughout New York. The...


  • Albany, United States Dougherty County School Systems Full time

    The behavior Support Specialist is responsible for providing training, support, and coordination of activities to assist school personnel with the behavioral needs of students. QUALIFICATIONS: Master's degree in Behavior, Counseling, or Psychology: L Support Specialist, Behavior, Support, Specialist, Behavioral, Special Education, Healthcare