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Director of Incident Response Review
3 months ago
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
Director of Incident Response Review
Who We Are:
As a member of TransPerfect Staffing Solutions, the Director of Incident Response Review will oversee the team of professionals that deliver quality service and products to clients facing a data breach. You will design and implement a number of processes that support project and business needs. A key aspect of this role is being able to understand client needs and drive efficiencies for the success of the division as well as our clients.
What You Will Be Doing:
Responsibilities:
- Oversee Project Management and Review teams and ensuring they are supported through training, access to technology, and clearly documented processes
- Ensure that teams are meeting service expectations while maintaining reasonable workload allocation
- Analyze and improve use of technology to drive savings and quality for client needs
- Supervise client communications to ensure that service expectations are exceeded
- Ensure that projects successfully meet client deadlines, budgets, and quality requirements
- Provide feedback and manage expectations of sales teams and clients to support the team in delivering ideal service
Your experience includes:
- Minimum Bachelor's Degree preferred
- Ability to work under pressure and meet deadlines
- Ability to multi-task in a fast-paced environment
- Strong sense of urgency
- Ability to understand client needs and take active measures to solve problems
- Experience in Data Breach/Incident Response role highly preferred
- Demonstrated analytical skills for use and implementation of technology
Where Your Career Is Going:
At TransPerfect, there are a lot of growth opportunities. All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company.
End your job search and find your career at TransPerfect #careersNOTjobs.
Why TransPerfect:
For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.
We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law
For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.
