Financial Counselor I

5 months ago


Des Moines, United States ICONMA Full time
Financial Counselor I (Paygrade 18)

Location: Des Moines, IA/Grand Island, NE/Minneapolis, MN/St. Louis, MO/Atlanta, GA/Dallas, TX/Fort Worth, TX/Phoenix, AZ/Miami, FL/Tampa, FL/Charlotte, NC
Duration: Fulltime

Job Description:
We're looking for a Financial Counselor I to join our Retirement and Income Solutions Principal Connection team. In this role, you'll serve as our primary customer service contact, providing a high level of value and service while developing effective working relationships across our organization.
Provide benefit event education to former participants, those in the Personal Retirement Account or those approaching a benefit event. This will include the retention of assets and offering additional product solutions to our customers.
Educate and assist existing and perspective customers who are interested in engaging with Principal for their individual investment and risk-based needs. This may include facilitation of any requested transaction or introduce them, when appropriate to another team.
Assist in uncovering current or potential retail customer needs
Perform other job-related duties and projects as they arise.
This role will offer you the opportunity to work closely with clkient's customers, solving problems, resolving issues, and helping to build their financial confidence.

Qualifications:
Bachelor's degree or equivalent plus 2+ years' experience, preferably in the financial services industry.
SIE, Series 6 or 7 and Series 63 & 65 or Series 66. Additional licensing may be required upon starting.
Successfully being approved as a registered representative by all 50 States and Washington DC.
Excellent verbal and written communication skills and the ability to establish trust and rapport easily with customers over the phone.
Proficiency with computer desktop technology and digital communication mediums.
Detailed knowledge and expertise involving retail investments products as well as employer sponsored retirement plans.
Hard-working and able to make decisions that are in the best interest of our customers. This includes possessing a heartfelt passion to hold and maintain relationships with customers and members of their household.
Ability to work independently, be a self-starter, and demonstrate confidence in decisions.
Drive to constantly improve the customer experience working in a collaborative team-based culture.
Strong efficiency with time management and organizational skills.

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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