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Front Office Supervisor

2 months ago

Little Rock, United States Waterford Group Full time

ABOUT US At Waterford Hotel Group, we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement.

Come for a JOB, stay for a CAREER. Front Office Supervisor Overview:

Our hotel is looking for a Front Desk Supervisor to primarily supervise the front desk team and ensure smooth operations to generate excellent guest interaction and satisfaction scores. Responds to guests by providing professional and timely information and services. You will ensure that hotel charges are processed accurately to the guest’s accounts, invoices, and bills are verified. Responsibilities include:

Always ensure excellent customer service. Supervise daily shifts process ensuring all team members adhere to the standard operating procedures. Training of employees to resolve issues or problems in a professional and accurate manner. Allocate rooms of expected arrivals after checking guest preference. Working the desk to ensure professional and friendly check-ins and check-outs. Act as a link between guests and hotel management. Implement procedures to improve service to attract new customers. Job Requirements:

If you are interested in kickstarting your career in the hotel industry and have the following skills, we would love to speak with you: A keen eye for detail, time management, and great customer service skills. Supervising experience is preferred but not necessary. Pleasant and friendly demeanor. Able to work as a team and independently. Flexible working hours. Ability to work with little or no supervision while meeting high-performance standards. Physical mobility and stamina. Must be able to pass a background check. Ability to follow instructions. WATERFORD HEALTH AND WELLNESS

Health Insurance is available on the first of the month after hire We value the health and wellness of you and your family. Full-time associates can enroll in medical, dental, and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different, and there is something for everyone with numerous supplemental insurances to choose from. We know that life gets in the way, and YOU deserve to recharge. Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date EXCITING EXTRAS

On Demand Pay:

Why wait for payday – get your pay when you need it 24/7. Pet Insurance:

We cover the whole family, and all associates are eligible for discounted pet insurance. 401k Plan:

Nobody wants to work forever, start planning for your future now. Hotel Discounts:

It’s one of the biggest industry perks. Shoes for Crew:

All associates are eligible for a shoe subsidy through Shoes for Crews. For more information, please visit our website at waterfordhotelgroup.com EOE/M/F/D/V

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