Customer Service/Call Center Associate Berlin City Ford

4 months ago

Gorham, United States Berlincity Full time

**Customer Service/Call Center Associate Berlin City Ford**

at Berlin City Auto Group 485 Main St, Gorham, NH 03581 **Berlin City Auto Group is actively hiring for a highly driven, results-oriented Call Center Associate to join our growing team**

***** Competitive Pay, $16.00 per hour, Fun Work Hard/Play Hard Environment, and Opportunity for Growth *****

**What We Offer:**

* We will train you- No Automotive experience necessary

* Competitive pay with opportunity for growth- $16.00 per hour to start

* Paid ongoing training certification

* Flexible scheduling

* Paid time off with accrual from day 1 of employment

* An extensive benefits package including medical, dental, vision, life and disability insurance, and more

* 401(k) with employer contribution

* Tuition assistance

* Gym membership reimbursement

* Employee discounts

* Fun team atmosphere

**Who We Are:**

Berlin City Auto Group is a family of dealerships located throughout Maine, New Hampshire, and Vermont. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged, and diverse people bound together by our core beliefs and values. Together we are dedicated to **Humility, Integrity, and Passion**, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our philosophy is **Easy** a way of doing business that finds a way to satisfy every customer with the highest service level. Our team feels like family, and we treat everyone around us that way. We are passionate about our work and the culture that we have created.

**To Learn More about Berlin City Auto Group and Career Opportunities, visit us at**

**Position Overview:**

A Business Development Representative is responsible for receiving incoming calls, establishing relationships with customers and scheduling appointments for the Sales Department.

**Who You Are:**

* You are proficient and have a strong understanding of CRM tools

* You can establish and manage continuous improvement efforts for the BDC

* You are self-motivated, goal oriented, and have the proven ability to work within a fast-paced environment while achieving BDC related customer satisfaction goals measured by manufacturer surveys

* You have excellent customer service skills and are clear in your communication, verbally and orally

* You stay informed on industry trends and have the proven ability to create and manage a positive and productive work environment within the BDC

* You have 2+ years of Sales or customer service experience

* You are professional have a strong work ethic

* Able to work in a fast paced environment

* You possess a high sense of urgency

**Requirements:**

* At least 18 years of age

* Ability to pass a pre-employment background check

* Authorized to work in the United States

****Essential Responsibilities:****

* Keep informed of the requirements, duties and standards of the position assigned

* Maintain up-to-date knowledge of the technical and performance requirements essential to perform the position

* Establish, maintain and fine-tune the skills and abilities required to perform the position to the standards set.

* Seek to understand and then comply with all company policies and procedures

* Perform consistently the duties and responsibilities assigned to the standards and goals established for the position.

****

**EEOC**

**Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.**

**ADA**

**Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.**

**485 Main St, Gorham, NH 03581**

Location (City) * *

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