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Salesforce Support Lead

2 months ago

Raleigh, United States Lead Discovery Full time

Job description :-

Must have skills

-

Execute data loads, set up and manage security, user permissions, password resets, break/fix instructions and data access.

Perform

troubleshooting of production issues

, updates for minor Cases and tickets requiring minor changes and enhancements to existing functionality.

Have

good functional knowledge

and provide

good customer experience through timely and appropriate communication

as well as following through till

issue resolution.

Salesforce configuration

changes including (

but not limited to) workflow, process builder, flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

Diagnose, prioritize and escalate tickets

to Salesforce Developers.

Timely and accurate documentation of resolution activities

, system configuration and

administrative processes

Escalate process change requests,

system enhancements

or any other related requests through relevant mechanisms for approval / prioritization

Support QA testing of Salesforce

Understand the new functionality being added as well as bugs being fixed by the Development team.

Creation and

maintenance of sandboxes in

force.com

platform

Download and maintain production instance data backups.

Use of

Workbench and dataloader tools

Knowledge of ServiceNow, JIRA is plus

Certified Salesforce admin/Advanced admin is added advantage #J-18808-Ljbffr